Service Desk Technician

Location
Conshohocken, Pennsylvania
Salary
Not Specified
Posted
Mar 16, 2019
Closes
May 15, 2019
Ref
1043#GIJ--NSM.1
Category
IT
Job Type
Not Specified
Career Level
Not Specified
Overview

As part of the NSM Infrastructure team, the Service Desk Technician provides hands-on, expert support to end users for computer, application, system, device, access and hardware issues. Responds to telephone, email and on-line requests for technical support. Documents, tracks, and monitors the problem using the NSM Service Desk Management platform. Identifies, researches and resolves technical problems. Coordinates with other NSM teams or specialists to resolve an issue. Responsible for escalating issues of higher difficulty. Works independently within established procedures associated with the specific job function. Reports to the Infrastructure manager.

Responsibilities

Required Competencies relevant to the job including but not limited to:

  • Microsoft Certified MCSA, MCSE
  • ITIL certification, minimal Foundation a plus
  • Strong knowledge of various Windows operating platforms including Windows7 and Windows10
  • Working knowledge of MS Active Directory, MS Exchange, MS Outlook
  • Hands-on experience with the installation of computer hardware, printers, monitors, TVs
  • Experience in using and maintaining Service Desk applications
  • Working knowledge of supporting mobile devices, including mobile device management (MDM) applications
  • Exposure to supporting Cloud-based applications and services (SaaS)
  • Working knowledge of help desk software, databases and remote control
  • Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Requires 4-6 years of related experience in a Service Desk technician role
  • Possess strength and stamina to be capable of routinely picking up and moving heaving objects, perform IT-related equipment installations and relocations and work between multi-suite offices
  • Valid US Drivers license

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