Company Information
Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Job Summary
Under moderate supervision, works in collaboration with UX colleagues. UX specialist partners with a collaborative, cross-functional team to research, design and usability test digital experiences. This job does not manage others This job works under Moderate Supervision: Incumbent performs standard and routine assignments independently to conclusion; unusual problems which may require exceptions to procedures or processes are referred to the supervisor.

Primary Job Duties & Responsibilities

• Advocates for user-centered design approaches and ensures adherence to UX guidelines at the project level.
• Practices collaboration, experimentation, agility, and vigorous inquiry, while maintaining high standards and attention to detail. Implements and provides feedback on UX best practices and objectives.
• Serves as observer for, and may facilitate, UX research and testing efforts.
• Helps conduct competitive research and analysis.
• Translates research findings into design solutions.
• Creates artifacts that include personas, journey maps, user workflows, information architecture, wireframes, and interactive prototypes, within project timelines and budgets.
• Perform other duties as assigned.

Minimum Qualifications
Bachelor's degree in graphic design, psychology, human factors, social sciences or related field or 1 year of User Experience work experience required.

Education, Work Experience & Knowledge
Typical incumbent experience level 0-2 years (including prior internship experience).

Job Specific & Technical Skills & Competencies

• Strong communication, organization, time management and interpersonal skills.
• Familiarity or basic understating of web-based technologies.
• Experience with wireframing/prototyping software preferred.
• Familiarity with conducting end user interviews.

Environmental/Work Schedules/Other
Work Schedules Weekend work hours (Occasionally) Other Travel (Occasionally)

Physical Requirements
Operates standard office equipment (Continuously) Sitting (Can stand at will) (Continuously) Use of Keyboards, Sporadic 10-Key (Continuously) Driving (Occasionally)

Equal Employment Opportunity Statement
Travelers is an equal opportunity employer.
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