Company Information
Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Job Summary
Lead and direct claim support/customer service team, or first party auto claim handling team ensuring efficient and effective implementation of strategic initiatives and operational goals. Coach, mentor and facilitate development of team members to maximize individual and organizational performance. Evaluate and manage performance objectives relative to quality, productivity and other office standards/goals as well as providing individual and team feedback on an ongoing basis. Recognizes all factors of performance, business results and personal effectiveness.

Primary Job Duties & Responsibilities
Attract, Retain and Develop World Class Talent: Work with management to establish and implement a strategic staffing strategy; establish and maintain high recruiting standards to acquire high caliber of people with diverse skills and backgrounds. Motivate team members by providing training, honest constructive performance feedback and counseling. Effectively utilize reward system to distinguish top performers and significant achievements. Recognize all factors of performance, business results and personal effectiveness. Provide Compelling Claim Services: Employ proper claim handling techniques to protect the integrity of our brand and providing consistent service quality and streamlined processes to add value for our customers. Develop & execute a strategic file management plan that achieves optimal file resolution and business results. Establish and monitor individual team goals based on the overall office objectives and adherence to Best Practices. Conduct quality file reviews per office best practices guidelines (Keep and Close). Coordinate work activity to ensure appropriate deployment of resources to maximize productivity and ensuring the highest level of service. Implement strategies and initiatives to improve file quality, customer service and manage costs. Anticipate operational challenges and plan proactively to address. Partner for Mutual Success: Build and maintain partnerships with colleagues and business partners to promote an enterprise culture.

Minimum Qualifications
High school diploma or GED required with 2 years of business and/or customer service related experience or Bachelor's Degree required. In order to perform the essential job functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, License(s) are required to be obtained within three months of starting the job.

Education, Work Experience & Knowledge
3 years of claim work experience in at least one line of business preferred. Experience in Support or customer service functions preferred: Claim Customer Service. Dispatch Unit. Field Operations Unit. First Party Auto (Keep and Close). Glass Unit. Salvage Unit. Scanning Center. Experience of Staff. Leading the Business: Executes Business Strategy.

Job Specific & Technical Skills & Competencies
Computer skills including Microsoft Office. Span of Control approximately 10-20 if claim support, 8-10 if first party auto, and may vary based on: Team composition. Support or customer service functions. Claim Customer Service. Dispatch Unit. Field Operations Unit. First Party Auto (Keep and Close). Glass Unit. Salvage Unit. Scanning Center. Experience of Staff. Leading the Business: Executes Business Strategy. Leads Change. Drive Results/Promotes Enterprise Culture. Leading Others: Attract Top Talent. Maximize individual and Organizational Performance. Holds Others Accountable. Aligns Rewards. Creates and Sustains a Dynamic Workplace Leading Self: Exhibits Courage, Conviction and Creditability. Communicates Effectively and Influence Others. Applies Critical Thinking. Demonstrate Self-Awareness.

Equal Employment Opportunity Statement
Travelers is an equal opportunity employer.
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