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Mobile App Product Designer (UI/UX)

Employer
Travelers Insurance
Location
Hartford, Connecticut
Salary
Not Specified
Closing date
Apr 18, 2019

View more

Category
Operations, Product Manager
Job Type
Not Specified
Career Level
Not Specified

Job Details

Company Information
Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Job Summary
Are you a strategic thinker who cares deeply about the details? Are you passionate about the unique value of native mobile experiences? Do you love to iterate on concepts, using testing and experimentation to learn as you go? Are you confident facilitating group sessions, presenting to stakeholders, and advocating for the needs of users? If this sounds like you, keep reading to learn about a great opportunity on our MyTravelers mobile product team.

In this role, you'll work alongside other designers, researchers, product managers, business architects, and business and IT leaders. You'll connect business goals to user insights in order to define highly engaging mobile experiences that set a new bar in customer-focused service expectations.

Primary Job Duties & Responsibilities
  • Understand the opportunities and constraints specific to the mobile app ecosystem and platforms.
  • Support product managers and product owners by understanding key business objectives and setting the design strategy accordingly.
  • Identify, plan, and lead design discovery and user research activities that are critical to success for the product.
  • Understand the importance that people, products, processes, and partners play in an enterprise setting.
  • Ensure exceptional craftsmanship in human-centered design artifacts including personas, user flows, IA maps, pattern comps, prototypes, and more.
  • Work closely with developers to create platform-specific, accessible, standards-compliant, and effective interfaces.
  • Leverage our enterprise design system, helping to ensure its success for native mobile apps, as well as contributing new patterns and guidelines to it.
  • Help lead the team in continuous improvement efforts, introducing opportunities to make our work more effective.
  • Define user stories and run experiments to determine the best means of delivering value.
  • Provide input to practice and product leadership to ensure that we have adequate capacity for sustaining and advancing the mobile app work.
  • Serve as a leader in our experience design practice by helping to recruit new members, coach junior designers, and build a mature, high-performing design group.
  • May manage vendor relationships for outsourced UX activities.


Minimum Qualifications
Bachelor's degree in graphic design, psychology, human factors, social sciences or related field or 5 years of User Experience work experience required.

Education, Work Experience & Knowledge
Typical incumbent experience level 8+ years Experience advocating for user design at an organizational level.

Job Specific & Technical Skills & Competencies
  • Experience defining questions for, and designing user research studies, conducting research activities, evaluating results and synthesizing clear, actionable insights.
  • Mastery of common information architecture and interaction design methods and artifacts such as site maps, taxonomies, flow diagrams, mental models, content inventories, wireframes, etc.
  • Proven ability to facilitate workshops and meetings with diverse groups of stakeholders and users, sometimes with minimal planning, and providing a productive, enjoyable, collaborative experience.
  • Strong understanding of mobile technology stacks, including platform conventions for iOS and Android, as well as frameworks such as React Native.
  • Strong knowledge of accessibility standards and features for mobile apps.
  • Experience championing and growing a user-centric culture including usability and accessibility standards and practices.
  • Familiarity with Lean and Agile approaches to creating software, and a desire to learn and improve.
  • Strong writing skills and experience creating and editing UI copy.
  • Ability to use popular software tools for UI design and prototyping, such as Sketch, InVision, Figma, Axure, etc.
  • Outstanding communication and interpersonal skills and the ability to be a change agent in a large, complex organization.


Equal Employment Opportunity Statement
Travelers is an equal opportunity employer.
To apply for this position please CLICK HERE

Company

Trav Banner

WHO WE ARE

Imagine a Career With Purpose.

For more than 160 years Travelers has earned a reputation as a leader in personal, business and specialty insurance because we take care of our customers. When you work at Travelers, life’s most important moments become your life’s work. That means helping families feel secure, businesses to prosper, knowing that you’ve made a difference, and feeling like you belong to something bigger.


LIFE AT TRAVELERS

Imagine Playing a Role in Something Bigger.

A career at Travelers means being part of a team comprised of 30,000 + talented and passionate people that’s evolving to meet changing needs – from customer service to data science and beyond. If that’s more than you imagined in an insurance career, it’s time to join us at Travelers.


JOIN OUR TALENT COMMUNITY
As a part of our Talent Community, you will receive customized job alerts, be the first to know about opportunities to work at Travelers, and stay connected with our recruiters!

 

 

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