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Director of Analytics & Research

Employer
Travelers Insurance
Location
Hartford, Connecticut
Salary
Not Specified
Closing date
Apr 18, 2019

View more

Category
Actuary, Executive / Management
Job Type
Not Specified
Career Level
Not Specified

Job Details

Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.



Travelers' Personal Insurance organization is seeking a Director, Analytics & Research to lead development of Predictive and Prescriptive Models to optimize customer value and reduce operational expense.  This is a high-impact role where you will be leading research and development of customer models leveraging latest advances in Predictive Modeling, Machine Learning and Deep Learning.  You will have the opportunity to work with many difference sources of customer data, including customer interaction data across different media channels, Voice of Customer data, text and voice data.  You will also help grow and expand Customer Modeling capabilities across Travelers!



 
  • Collaborate with business partners to design models to optimize business decisions across channels (e.g. Call, Web, Email, Chat)
  • Lead and manage development of analytic models to maximize customer value and improve operational efficiency

  • Independently lead multiple large scale modeling projects from end to end (ideation, design, model development, model validation, model implementation, etc.)

  • Support model monitoring and continued improvements of the test and learn framework to ensure continued improvement of business results

  • Manage a team of modelers to deliver projects based on business and technical requirements and agreed upon timeline;  Recruit, develop and mentor modeling team.

  • Be a thought leader in the domain.  Continually propose innovative solutions to address business challenges.

  • Support best practices in customer modeling and decision simulation/optimization

  • Effectively communicate analytic design, insight and recommendations to senior management and business partners

  • Foster strong collaboration with business partners across the organization



Relevant work experience in directing and performing research and/or advanced analytic work (e.g. predictive modeling) in the insurance industry preferred.

Computer Proficiency: Ability to read/revise/review a statistical software program (e.g. R, SAS, SPSS. Ability to create advanced programs from scratch. Leading the Business: Problem Solving & Decision Making. Change Management. Influencing, Leadership, Power. Risk Taking, Innovation. Results Orientation. Business Perspective. Understanding & Navigating the Organization (Includes Collaboration). Leading Others: Forging Synergy. Communicating Effectively. Leveraging Differences. Building & Mending Relationships. Participative Management. Leading Employees. Employee Development. Leading Self: Openness to Influence. Flexibility. Self Awareness. Seeks Opportunities to Learn. Leadership Stature. Credibility. Business Acumen: Understanding and knowledge of key business knowledge areas (e.g. product, enterprise, industry, claim process and competitors). Ability to leverage business knowledge to set strategies and approaches to execution. Critical Thinking: Ability to take action in solving problems while exhibiting judgment and a realistic understanding of issues; ability to use reason; review facts, identify inconsistencies and weigh options; ability to make logical and timely decisions that address the right issues. Modeling: Ability to develop advanced models and interpret model results. Statistics: Understanding of advanced statistics underlying data models. Ability to apply new statistical procedures to work. Demonstrates excellent ability and knowledge of database principles, data profiling, statistics and insurance-related data modeling and can apply this knowledge in the most complex situations. Develops new approaches, methods or policies in the area. Is recognized as an expert, internally and/or externally.

PhD STEM (Science, Technology, Engineering, Mathematics) degree with 2 years experience or Masters STEM degree with 5 years experience or Bachelor's STEM degree with 7 yrs or Bachelor's degree with FCAS designation and 4 years relevant progressive statistical analysis work experience required. Advanced working knowledge of modeling/research/analytics or actuarial required. Relevant statistical analysis work experience required.

Travelers is an equal opportunity employer.
To apply for this position please CLICK HERE

Company

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WHO WE ARE

Imagine a Career With Purpose.

For more than 160 years Travelers has earned a reputation as a leader in personal, business and specialty insurance because we take care of our customers. When you work at Travelers, life’s most important moments become your life’s work. That means helping families feel secure, businesses to prosper, knowing that you’ve made a difference, and feeling like you belong to something bigger.


LIFE AT TRAVELERS

Imagine Playing a Role in Something Bigger.

A career at Travelers means being part of a team comprised of 30,000 + talented and passionate people that’s evolving to meet changing needs – from customer service to data science and beyond. If that’s more than you imagined in an insurance career, it’s time to join us at Travelers.


JOIN OUR TALENT COMMUNITY
As a part of our Talent Community, you will receive customized job alerts, be the first to know about opportunities to work at Travelers, and stay connected with our recruiters!

 

 

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