Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

This is a senior level field position. Under general supervision, this position is responsible for handling first party property claims including:

• Investigating, evaluating, estimating and negotiating to ensure optimal claim resolution for personal or business claims of high severity and complexity.
• Provides quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations.
• Provides consulting and training resources, and serves as a contact and technical resource to the field and our business partners.
• As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration.
• This job does not manage others

• Handles 1st party Property claims of moderate to high severity and complexity as assigned.
• Completes field inspection of losses including accurate scope of damages, photographs, written estimates and/or computer assisted estimates.
• Broad scale use of innovative technologies.
• Investigates and evaluates all relevant facts to determine coverage damages and liability of first-party property damage claims (including but not limited to analyzing leases, contracts, by-laws and other relevant documents which may have an impact), damages, business interruption calculations and liability of first-party property claims under a variety of policies.
• Secures recorded or written statements as appropriate.
• Establishes timely and accurate claim and expense reserves.
• Determines appropriate settlement amount based on independent judgment, computer assisted building and/or contents estimate, estimation of actual cash value and replacement value, contractor estimate validation, appraisals, application of applicable limits and deductibles and work product of Independent Adjusters.
• Negotiates with multiple constituents, i.e.; contractors or insured's representatives and conveys claim settlements within authority limits.
• Writes denial letters, Reservation of Rights and other complex correspondence.
• Properly assesses extent of damages and manages damages through proper usage of cost evaluation tools.
• Meets all quality standards and expectations in accordance with the Travelers Knowledge Guides.
• Maintains an effective diary system, captures all required data accurately and documents claim file activities in accordance with established procedures.
• Manages file inventory to ensure timely resolution of cases.
• Handles files in compliance with state regulations, where applicable.
• Provides excellent customer service to meet the needs of the insured, agents and all other internal and external customers/business partners.
• Determines when to refer claims to Travelers Investigative Services and/or Subrogation Unit.
• Identifies and refers claims with Major Case Unit exposure to the manager.
• Performs administrative functions such as expense accounts, time off reporting, etc. as required.
• Provides multi-line assistance in response to workforce management needs; including but not limited to claim handling for Auto, Workers Compensation, General Liability and other areas of the business as needed.
• Actively provides mentoring and coaching to less experienced claim professionals.
• May attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed.
• Obtains experts as needed.
• CAT Duty as assigned

• Bachelor's Degree preferred.
• General knowledge of estimating system Xactimate preferred.
• Customer Service experience - preferred

• Interpersonal and customer service skills - Advanced
• Organizational and time management skills - Advanced
• Ability to work independently - Advanced
• Judgment, analytical and decision making skills - Advanced
• Negotiation skills - Advanced
• Written, verbal and interpersonal communication skills including the ability to convey and receive information effectively - Advanced
• Investigative skills - Advanced
• Ability to analyze and determine coverage - Advanced
• Analyze, and evaluate damages - Advanced
• Resolve claims within settlement authority - Advanced

High School Diploma or GED required. A minimum of 3 years of Personal Insurance or Business Insurance Property claim handling experience required. Valid driver's license required.

Travelers is an equal opportunity employer.
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