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Inside Claim Professional - Property Subrogation

Employer
Travelers Insurance
Location
Brookfield, Wisconsin
Salary
Not Specified
Closing date
Mar 28, 2019

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Category
Claims
Job Type
Not Specified
Career Level
Not Specified

Job Details

Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.



This is an entry level position that requires satisfactory completion of required training to advance to the Claim Representative, Recovery position. This position is intended to develop skills for investigating, evaluating, negotiating and resolving claims on losses of lesser value and complexity. Provides quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations. As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration. This job does not manage others. This job works under Close Supervision: Work is reviewed at several steps along the way. (Generally pertains to trainee positions.)

Completes required training which includes the overall instruction, exposure, and preparation for employees to progress to the next level position. It is a mix of online, virtual, classroom, and on-the-job training. The training may require travel. The on the job training includes practice and execution of the following core assignments: Investigates each claim to obtain relevant facts necessary to evaluate recovery potential, identify the cause of loss, identify responsible party targets and their carriers, and develops theories of liability, through prompt and strategically-appropriate contact with appropriate parties (e.g. policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts); obtains necessary statements as strategically appropriate; adhering to Claim Best Practices and Special Account Communication instructions. Delivers consistent service quality and effective diary management to ensure all claims are handled timely throughout the claim life cycle to achieve optimal outcome. Directs the preservation of evidence; hires experts and identifies resources for specific activities to properly investigate, such as Risk Control, nurse consultants, fire or fraud investigators, and other experts. Verifies the nature and extent of the loss. Evaluates liability and damages to assess Subrogation potential including consideration of jurisdictional statutes, case law and bodily injury value, where applicable. Updates as new information is presented. Develops and employs creative resolution strategies. Negotiates subrogation recoveries with responsible party, their carriers and other legal representatives/attorneys. Recognizes and implements alternate means of resolution including arbitration, while controlling expenses. Develops litigation plan with staff or panel counsel, including discovery and legal expenses, to assure effective resolution and to satisfy customers. Applies litigation management through the selection of counsel, evaluation and direction of claim and litigation strategy. Tracks and controls legal expenses to assure cost-effective resolution. Manages both allocated and unallocated loss adjustment expenses. Updates appropriate party as needed, providing new facts as they become available, and their impact upon the liability analysis and settlement options. Attends and/or presents at roundtables/ authority discussions for collaboration of technical expertise resulting in optimal resolution. Recognizes cases, based on severity/ complexity protocols that should be transferred to another level of subrogation professional and refers on a timely basis. Represents the company as a technical resource, may at times attend legal proceedings as needed, act within established professional guidelines as well as applicable state laws. Shares accountability with all business partners to achieve and sustain quality results. Determines settlement value by assessing extent of liability of the responsible party, determining legally recoverable damages. In order to progress to Claim Representative, a Trainee must demonstrate proficiency in the skills outlined above. Proficiency will be verified by appropriate management, according to established standards. Perform other duties as assigned.

Bachelor's Degree preferred or a minimum of 2 years of work OR customer service related experience preferred.

Demonstrated ownership attitude and customer centric response to all assigned tasks - Basic Verbal and written communication skills -Intermediate Attention to detail ensuring accuracy - Basic Ability to work in a high volume, fast paced environment managing multiple priorities - Basic Analytical Thinking - Basic Judgment/ Decision Making - Basic

High School Diploma or GED. A minimum of one year work experience required.

Travelers is an equal opportunity employer.
To apply for this position please CLICK HERE

Company

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WHO WE ARE

Imagine a Career With Purpose.

For more than 160 years Travelers has earned a reputation as a leader in personal, business and specialty insurance because we take care of our customers. When you work at Travelers, life’s most important moments become your life’s work. That means helping families feel secure, businesses to prosper, knowing that you’ve made a difference, and feeling like you belong to something bigger.


LIFE AT TRAVELERS

Imagine Playing a Role in Something Bigger.

A career at Travelers means being part of a team comprised of 30,000 + talented and passionate people that’s evolving to meet changing needs – from customer service to data science and beyond. If that’s more than you imagined in an insurance career, it’s time to join us at Travelers.


JOIN OUR TALENT COMMUNITY
As a part of our Talent Community, you will receive customized job alerts, be the first to know about opportunities to work at Travelers, and stay connected with our recruiters!

 

 

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