Company Information
Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Job Summary
Under moderate supervision, this position assigns claims to appropriate claim professionals using Assignment Tool and resources. Coordinate and monitor claim professional activities to ensure maximization of adjuster resources. This job does not lead others. As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration.

Primary Job Duties & Responsibilities
Assign claims to appropriate claim professionals as required to maintain an equitable distribution of workload throughout assigned territories. Recognize file complexity (Personal or Business Insurance), severity, special handling and/or licensing requirements and assign claim appropriately. Review and assign all field support requests (i.e.: task assignments) from other business units in respect to location of task, availability of claim professional in territory, appropriate assignment for severity and/or complexity of the known claim facts and workload capacity within the servicing office. Balance daily workloads. Review workload management screen and other resources to reassign files as necessary to achieve optimal productivity and customer service. Reassign cases where the complexity or severity merits such activity. Identify and refer claims with high level exposure to the supervisor. Document information in claim system and changes to assignments in file notes. Maintain contact and open communication with claim professionals throughout the day in order to alert and assign new claims appropriately. For Total Loss, contact financial institutions for titles & lien information relative to the claim. Consistently provide superior customer service to internal and external customers. Other duties as assigned.

Minimum Qualifications
High School Diploma or GED with one year of work or customer service related experience OR Bachelor's Degree required.

Education, Work Experience & Knowledge
Bachelors Degree preferred. 1-2 years business experience preferred. Claim experience preferred. Good organizational skills with the ability to prioritize and work independently required. Strong written, verbal and interpersonal communication skills including the ability to convey and receive information effectively required. Highly proficient use of technology with focus on Excel, mapping software, e-mail, Web-enabled applications and database software preferred.

Job Specific & Technical Skills & Competencies
Ability to work in a high volume, fast paced environment managing multiple priorities Highly organized with ability to handle multiple tasks simultaneously to meet deadlines. Attention to detail ensuring accuracy Intermediate knowledge of technology; including, Microsoft Word, Excel, e-mail, Web-enabled applications, and database software. Competency Levels: Analytical Thinking- Basic Judgment/Decision Making- Basic Communication- Basic Insurance Contract Knowledge- Introductory

Physical Requirements
Operates standard office equipment (frequently) Sitting (Can stand at will) (continuously) Use of Keyboards, Sporadic 10-Key (continuously)

Licensing or Certificates
Obtain and maintain state licensing as required.

Equal Employment Opportunity Statement
Travelers is an equal opportunity employer.
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