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General Liability Notice of Loss Coordinator

Employer
Travelers Insurance
Location
Charlotte, North Carolina
Salary
Not Specified
Closing date
Apr 9, 2019

View more

Category
Claims
Job Type
Not Specified
Career Level
Not Specified

Job Details

Company Information
Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Job Summary
Under general supervision, this position is responsible for assigning claims to appropriate claim professionals. Coordinating and monitoring claim professional activities to ensure prompt inspections and maximization of adjuster resources. This job does not manage staff. As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration.

Primary Job Duties & Responsibilities
Assigns claims to appropriate claim professionals and independent adjusters as required to maintain an equitable distribution of workload throughout assigned territories. Maintains contact and open communication with leadership and claim professionals throughout the day in order to alert and assign new claims appropriately. Makes quality initial contact with insured as appropriate, consistently providing superior customer service to internal and external customers. Utilizes knowledge of Personal and/or Business Insurance coverage to triage based on file complexity and severity and escalates to supervisor as appropriate. Recognizes Subrogation potential and Travelers Investigative Services involvement. Balances daily workloads including notices, task assignments and reassignments taking into account location, proximity, territory and skill set required. Reviews relevant operational management information and shifts resources as necessary to achieve optimal productivity and customer service. Accurately and thoroughly documents information in claim system. Document changes to assignments in file notes. Directs information in real-time to appropriate system or staff. Includes tracking of assignments using Excel and leveraging COGNOS data in combination with other tools. Proactively leverages information to identify trends, emerging issues and opportunities (i.e. remap-realign territories) to be more effective and communicates proposal to local leadership. Monitors pending assignments to assist office leadership with maintaining high service levels (i.e. leveraging reports such as Property Pending Inspections and Property Scheduled Inspections). May participate on occasional Catastrophe duty including other offices and states as may be required. Also works with the National Catastrophe Center to support Virtual Resolution claim triage and assignment: Property only. Other duties as assigned.

Minimum Qualifications
High School Diploma or GED with one year of work or customer service related experience OR Bachelor's Degree required.

Education, Work Experience & Knowledge
Associate or Bachelor's Degree with 2 years of work and/or customer service related experience preferred. Claim experience preferred.

Job Specific & Technical Skills & Competencies
Ability to determine geographic locations, including map reading ability - Intermediate Executes business strategy at the desk level - Intermediate Understands assigned line of business and overall Claim operations; uses/applies knowledge of specific line of business - Basic Executes plan to effectively and efficiently manage workload through planning, prioritizing, organizing and attention to detail - Intermediate Strong judgment and decision making skills - Intermediate Leads change - Basic Drives results - Basic Creates and sustains a dynamic workplace - Basic Promotes enterprise culture - Basic Accountability - Intermediate Exhibits courage, conviction, and credibility - Basic Communicates effectively and influences Others - Intermediate Initiative - Basic Collaboration - Intermediate Innovative and strategic thinker - Basic Business knowledge/technology - Basic

Environmental/Work Schedules/Other
Occasionally Travel - Minimal

Equal Employment Opportunity Statement
Travelers is an equal opportunity employer.
To apply for this position please CLICK HERE

Company

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WHO WE ARE

Imagine a Career With Purpose.

For more than 160 years Travelers has earned a reputation as a leader in personal, business and specialty insurance because we take care of our customers. When you work at Travelers, life’s most important moments become your life’s work. That means helping families feel secure, businesses to prosper, knowing that you’ve made a difference, and feeling like you belong to something bigger.


LIFE AT TRAVELERS

Imagine Playing a Role in Something Bigger.

A career at Travelers means being part of a team comprised of 30,000 + talented and passionate people that’s evolving to meet changing needs – from customer service to data science and beyond. If that’s more than you imagined in an insurance career, it’s time to join us at Travelers.


JOIN OUR TALENT COMMUNITY
As a part of our Talent Community, you will receive customized job alerts, be the first to know about opportunities to work at Travelers, and stay connected with our recruiters!

 

 

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