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Lender Placed Operations Specialist

Employer
Assurant
Location
Atlanta, Georgia
Salary
Not Specified
Closing date
Apr 30, 2019

View more

Category
Operations
Job Type
Not Specified
Career Level
Not Specified

Job Details

Lender Placed Operations Specialist III, under the guidance of the Unit Manager, is responsible for the input, set-up and/or maintenance of client, customer and/or agent information for one or more of the companys policies, products or services. With the use of a computerized system, responsible for the maintenance of customers accounts, by processing premium payments and/or delinquent premiums, either by direct or automated payment. Additionally, the Lender Placed Operations Specialist IV is responsible for researching, analyzing and resolving exception items that have been initiated via reports, Outsourcing Centers, Account Executives, phone calls, correspondence, Clients, and the clients systems. This job family works with complex and time sensitive issues. The Specialist works directly with the client and outsourcing centers. The Specialist reviews, analyzes and researches exception items to obtain critical information. Most of these actions fall outside our standard policies and procedures with senior levels using latitude and judgment in resolving more complex issues.

Key responsibilities:

  • Perform basic Data Entry functions as needed i.e. manual addition & cancellation of policies.
  • Process and resolve issues that require in-depth research.
  • Perform maintenance as necessary for the refund transaction. Notate applicable system for each loan transaction.
  • Ensure that all items are processed in a timely manner to meet and exceed established standards.
  • Process various special projects as needed.
  • Performs other duties as assigned including, but not limited to: production log, batching, filing, letter reprints, as needed.
  • Ability to meet deadlines to remain compliant with clients goals and standards.
  • Reviews processing procedures as well as make recommendations for process improvements.
  • Process all clients payments, refunds, aging, and cancellations received through reports and databases.
  • Resolve issues found on Work Payment Exception Reports
  • Accurately input data, create manual disbursements, and maintenance the lines as needed.
  • Process and resolve issues that require minimal research.
  • Resolves simple questions and problems, refers more difficult items to a higher level.
  • Identify systems errors or issues and advise all levels of management.
  • Review/analyze manual refunds and apply to the appropriate client entity
  • Works directly with the clients and the outsourcing centers to resolve analytical assignments that are varied and possibly complex.
  • Manage and work client mailboxes within 72 hours; work urgent issues within 24 hrs.
  • Research and analyzes exception items received through reports, task, Account Executives, outsourcing centers and client correspondences.
  • Complete refunds check research.
  • Assists in problem resolution by analyzing processing problems, recommending possible solutions, and working with other departments to resolve.
  • Assist with the training of Lender Placed Operations Specialist I, Lender Placed Operations Specialist II, and
  • Lender Placed Operations Specialist III.
  • Handle customer service calls from the client, outsourcing centers and other internal departments.
  • Assist in leading projects by gathering and analyzing data to achieve results.
  • May assist with team audits internally as well as by QA.
  • May participate in conference calls with the client, internal departments and outsourcing centers to work on process improvements, project implementation or resolution of complex issues.

Required skills/experience:

  • High School Diploma or High School equivalency.
  • Three to five years of mortgage servicing / hazard insurance or related experience in an office setting.
  • Data entry skills
  • Proven ability to work under pressure to meet or exceed multiple deadlines to maintain client expectations.
  • Demonstrated ability to adapt easily as procedures or client needs change.
  • Strong organizational skills and ability to set priorities.
  • Ability to produce ad hoc or regular reports
  • Intermediary skill set for Microsoft Word, Microsoft Excel, and Microsoft Access
  • Good communication skills (Verbal & Written) to interface regularly with internal and external customers.
  • Ability to make good decisions
  • Proven experience identifying trends and develop analysis.
  • Familiarity with lender placed or mortgage banking applications
  • Must have advanced problem solving and analytical skills

Preferred skills/experience :

  • Knowledge of Lender Placed applications and Mortgage Banking applications
  • Proficiency in all adds, cancels, payments, and exceptions databases.
  • Processed as a Lender Placed Operations Specialist I or Lender Placed Operations Specialist II.
  • Subject matter expert in all the duties of the Lender Placed Operations Specialist I, Lender Placed Operations Specialist II, and Lender Placed Operations Specialist III



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Company

At Assurant, we protect, connect and support major consumer purchases ... like homes, cars, appliances, and phones ... in partnership with industry-leading brands.

The brands people trust ... trust Assurant.

We help our clients connect and protect over 300 million consumers around the world.

We have 125 years of experience, 14,000 employees and operate in 21 countries.

Our unwavering purpose

We protect what matters most.

Our uncompromising values

Common sense, common decency, uncommon thinking and uncommon results guide the way we support our customers and work with each other. guide the way we support our customers and work with one another.

COMMON SENSE

We seek simple, straightforward solutions that keep life running smoothly for the clients and consumers we serve.

COMMON DECENCY

We act with integrity. We treat others with respect, courtesy, and kindness. We’re honest, transparent and committed to doing the right thing.

UNCOMMON THINKING

We're never satisfied with the status quo. We seek diverse perspectives and thrive on challenge. We believe there's always a way to build upon our successes.

COMMON RESULTS

We focus on actionable solutions that deliver measurable results. We approach each challenge with a sense of urgency, striving to exceed every expectation.

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