Associate User Support Center Agent  We deliver our customers peace of mind every day by helping them protect what they value most. Our passion for placing the customer at the center of everything we do is driving a transformational shift at Liberty Mutual. Operating as a tech startup within a Fortune 100 company, we are leading a digital disruption that will redefine how people experience insurance.   Liberty Mutual IT Hosting Services is actively searching for an Associate User Support Center Agent.  IT Hosting Services is a part of our Central IT Services organization that runs the infrastructure and foundational technology that is used across all business units and within Corporate Departments.  In this position, you will provide guidance, assistance, coordination and follow-up on client questions, and resolve complex problems or malfunctions of all systems applications, hardware and software.   About the job:

• Act as a single point of contact for resolution of technology-related issues.
• Document customer requests in call tracking system.
• Support network and e-mail connectivity, computer operating systems, hardware and software, internally developed applications, mainframe and midrange operations. Interact with customers and co-workers to diagnose and resolve problems
• Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems.
• Support feature, functionality, and usage of specific application.
• Troubleshoot basic software and hardware problems.
• Provide L1 technical support of low complexity.
• Adhere to established policies and procedures.
• Make sound business decisions, under direction by following documented procedures.

 

Desired Skills:

• Associate degree in Computer Science or a related discipline preferred, and at least one year of experience in IT or related field or an equivalent combination of education and work experience.
• Strong customer service skills, enthusiasm and desire to learn with Good problem solving skills and decision making ability 
•  Technical aptitude with PC literacy skills with an ability to learn and apply technical information in a fast-paced, demanding work environment. Basic knowledge of Windows Operating Systems. 
•  Strong written and verbal communication skills along with effective listening skills.
• Ability to follow policies and procedures; attention to detail. Self-motivation and organization.

 

 

Benefits:

 

We value your hard work, integrity and commitment to positive change. In return for your service, it's our privilege to offer you benefits and rewards that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits

 

Overview:

 

At Liberty Mutual, we give motivated, accomplished professionals the opportunity to help us redefine what insurance means; to work for a global leader with a deep sense of humanity and a focus on improving and protecting everyday lives.  We create an inspired, collaborative environment, where people can take ownership of their work; push breakthrough ideas; and feel confident that their contributions will be valued and their growth championed.

 

We're dedicated to doing the right thing for our employees, because we know that their fulfillment and success leads us to great places. Life. Happiness. Innovation. Impact. Advancement. Whatever their pursuit, talented people find their path at Liberty Mutual.