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Auto Physical Damage Claims Team Manager

Employer
AAA Automobile Club of Southern California
Location
Valencia, California
Salary
Not Specified
Closing date
Apr 18, 2019

View more

Category
Claims
Job Type
Not Specified
Career Level
Not Specified

Job Details

 Teamwork. Integrity. Dedication.

Together, we make a difference. Who we are:AAA is a member service organization affiliated with the national AAA network. With offices across the U.S., we're united by common mission and common values of excellent member service. With more than 14,000 employees in 21 states, we provide legendary service to 16 million loyal members. With a constantly growing membership, we are always welcoming dedicated professionals looking to challenge themselves and build a career within our dynamic organization.  You will find that being part of a very successful team is extremely rewarding. If you are a career-minded, service-driven professional looking to join a fast paced organization then you have come to the right place.

 

  

What you'll do:

 

When you join the Automobile Club of Southern California as an Auto Physical Damage Claims Team Manager, you're bringing your expertise to a best-in-class organization that is focused on delivering quality service to our members.  As a Unit Manager within our Claims department you will:

 

  • Primary functions include coordinating, directing, and overseeing claims activities of a field Auto Physical Damage Team.
  • Review claim files regularly for quality.
  • Track and monitor all statistical measures and behavioral indicators to evaluate Claims Reps performance (e.g. file review, audits, reports and complaints) along with coach and counsel employees on performance in a responsive and timely manner.
  • Resolve variety of customer service issues through communication and interaction.
  • Implement effective ways (internal/external) to monitor and evaluate customer concerns, issues, satisfaction and anticipate customer needs.
  • Manage employee recruitment and development effectively.
  • Identify and implement staff development and training needs to support an effective succession plan.
  • Lead meetings in collaboration with unit management to communicate goals with direct reports and reinforce/monitor behavior that furthers technical and customer service performance expectations.
  • Maintain knowledge of current industry developments and best practices. Participate in committees and projects that will support the organization's goals and objectives.
  • Perform other duties and responsibilities as assigned or required in support of Valencia, San Fernando valley and surrounding areas. 

Qualifications

What you bring:

  • Four year degree or commensurate experience highly desirable.
  • Technical experience as normally acquired through 5-10 years of claims handling.
  • Strong organizational skills, planning and delegation skills (oral and written).
  • Strong communication skills are a must as well as excellent interpersonal skills and can effectively lead change.

What's in it for me?

  • A career with growth potential.
  • Our comprehensive and employee centric training facility located in Costa Mesa provides training programs to help employees acquire various skills necessary to do their jobs and to support career development.
  • The satisfaction of knowing you provide a meaningful service to our insured's' who rely on you for assistance.

Remarkable benefits:

  • Health Coverage for Medical, Dental, Vision
  • Paid time off including Vacation, Illness and Holidays
  • Disability Coverage
  • Life Insurance, Pension and 401k Savings Plan
  • Employee  Discounts

 

'Creating members for life by exceeding our members' expectations through valuable products and legendary service.'

 

AAA is an Equal Opportunity Employer

The Automobile Club of Southern California will consider qualified applicants with criminal histories for employment pursuant to the Los Angeles Fair Chance Ordinance.

 

 

 


To apply for this position please CLICK HERE

Company

AAA- updatedFor more than a century, AAA has been synonymous with trust, dependability, quality, and innovation. It’s our mission to provide our growing membership with the legendary service we’re famous for, and we welcome committed professionals ready to challenge themselves in a dynamic industry.

The American Automobile Association (AAA) represents a federation of motor clubs throughout the U.S. providing services to over 50 million AAA members. With over 17 million members, our club is the largest in the AAA federation and we operate in 21 states within nine geographic regions in North America.

Our club is located in the following regions:

  • Southern California Region
  • Hawai`i Region
  • Texas Region
  • New Mexico Region
  • Alabama Region
  • Missouri Region - Missouri, Arkansas, Mississippi, Louisiana, and sections of Kansas, Illinois, and Indiana.
  • East Central Region - Sections of Pennsylvania, Ohio, Kentucky, West Virginia, and New York.
  • Northern New England Region  - Maine, New Hampshire, and Vermont.
  • Tidewater Virginia Region - Southeastern Virginia.

Our branch network and call centers provide localized service in neighborhoods across the country; as a result, we offer a multitude of job locations that are close to many employees’ homes. As a strong and growing organization, we are always looking for professionals who are committed to providing legendary service to our members. Because of the broad nature of the services we provide, employees have opportunities to grow in their careers in a multitude of areas, including::

  • Personal insurance lines including auto, home, and life
  • Legendary 24-hour Roadside Assistance
  • A full-service travel agency, complete with exclusive AAA Member Vacations with discounts on tour and cruise vacations, as well as auto-travel planning
  • Financial products and services
  • AAA Discounts & Rewards programs
  • Automotive products, including car buying, AAA Approved Auto Repair, and Teen Driving School
  • Highway and transportation programs
  • Legislative advocacy
  • Digital products (website, social media, and mobile apps)

Our mission is creating members for life by exceeding our members’ expectations through valuable products and legendary service. We are united by this common mission of helping our members.

Company info
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