Underwriter - Sales Representative - Personal Lines

The Personal Lines Sales Representative is an inside Property & Casualty (P&C) sales position.   

• Participation and successful completion of training program, including successful completion of State P&C licensing requirements. 
• Answers inbound underwriting requests from sub-agents by quoting, recommending, reviewing, and binding insurance coverage. 
• Ability to use sales techniques such as securing critical risk information, identifying and overcoming objections, generating interest, asking for the sale, and conducting follow-up to convert leads to sales.

• Apply consultative skills by identifying and analyzing customer needs to ensure high customer satisfaction, proper coverage and education to the customer.
• Ability to create customer rapport and build a relationship with a sub-agent in a professional manner. 
• Ability to properly identify and measure how to place the business with the appropriate carrier and with the appropriate coverage.  (i.e. Standard, Non-Standard, etc…, High Value, or Underwriting concerns)
• Identify cross-selling/packaging opportunities including identifying new revenue opportunities from additional lines of coverage. 
• Maintains accurate data in appropriate systems in order to reflect account activity by tracking and capturing information and data.
• Collect underwriting information from the sub-agent and submission to the appropriate company representative.  

  Character Traits

  Desire to learn

  Tenacity

  Strong sense of self

  Emotional maturity

  Qualifications

  High school diploma or equivalent

  Ability to obtain and maintain P&C License  

  General knowledge of insurance products and services

  Exceptional customer service, oral and written communication skills

  Detail oriented 

  Understanding of sales techniques
  Proficient business computer application skills

  Knowledge and demonstrated proficiency with MS Office based software

  Demonstrated ability to handle customers in a professional manner

  Organization/time management skills

  Ability to multi-task using the phone and multiple computer programs

  The ability to multi-task and adapt to a changing environment

  Must be able to work within a team environment

  Ability to identify work environment opportunities and offer solutions

  Must be able to make independent, customer-focused decisions

  Ability to adhere to a schedule and be accountable to results

  Preferences

  Associates or Bachelor’s Degree

  Active P&C License

  2 or more years related work experience.  Related experience may include experience in an office/carrier/agency/broker/call center environment. 

  Ability to multi-task and adapt to a changing environment