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Emergency Roadside Specialist - Day Shift

Employer
AAA Automobile Club of Southern California
Location
Burbank, California
Salary
Not Specified
Closing date
Mar 26, 2019

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Category
Operations
Job Type
Not Specified
Career Level
Not Specified

Job Details

 

Teamwork. Integrity. Dedication.

 

Together, we make a difference.

 

Who is AAA?

 

As North America's largest motoring and leisure travel organization, AAA provides more than 16 million members, across 21 states, with roadside assistance, travel, insurance, financial and automotive related services.

 

Our brand is synonymous with quality and trust.  Our team members are compassionate, helpful, dedicated and driven to providing legendary service to our members.

 

Make AAA your next career move.

 

We are currently hiring for our day shift class that will begin on April 2, 2019.

 

What you'll do:

 

As an Emergency Roadside Specialist you are bringing your expertise to a best-in-class organization that is passionate about delivering legendary service to our members.  As a representative of this team you will:

  • Exceed member expectations by demonstrating concern for member safety.
  • In a fast paced call center environment process member requests for roadside assistance.
  • Keep members informed of the status and progress of their requests.
  • Possess the ability to effectively diffuse high tension situations.

 

 


Qualifications

What you'll bring:

  • A passion for helping people and exceeding their expectations.
  • The confidence, job knowledge, and ability to utilize available resources to provide excellent member service.
  • Ability to succeed in a structured, goal oriented environment.
  • Commitment to completing the entire three-weeks of the training schedule without interruption.
  • Call center experience preferred. 
  • Prior customer service work in any field is preferred.
  • Excellent written / verbal / computer skills.
  • High School diploma, GED or equivalent.
  • Successful completion of Auto Club pre-employment assessments, background and drug screenings.

What's in it for you:

  • Starting pay is $15.05 per hour.  We offer monthly incentive pay, shift differentials and career development towards advancement opportunities.
  • Opportunity to qualify for a $.50 increase per hour after six months of successful time in position.
  • Three-week paid training to prepare you to provide legendary service to our members.
  • Career development towards advancement opportunities
    • 90% of Manager promotions come from within AAA.
    • Over 25,000 live and computer based trainings available per year, with over 60 Leadership Development Courses.
    • Our wide range of departments/product lines and geographical markets create exceptional career path opportunities.

Benefits:

  • Health coverage for medical, dental and vision
  • Paid time off (vacation, illness, holiday and flex days)
  • Pension, 401k retirement savings plan, wellness incentive program
  • Life insurance
  • Disability coverage
  • Robust employee reward / discount program 

'Creating members for life by exceeding our members' expectations through valuable products and legendary service.'

 

AAA is an Equal Opportunity Employer

 

The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

 

 


To apply for this position please CLICK HERE

Company

AAA- updatedFor more than a century, AAA has been synonymous with trust, dependability, quality, and innovation. It’s our mission to provide our growing membership with the legendary service we’re famous for, and we welcome committed professionals ready to challenge themselves in a dynamic industry.

The American Automobile Association (AAA) represents a federation of motor clubs throughout the U.S. providing services to over 50 million AAA members. With over 17 million members, our club is the largest in the AAA federation and we operate in 21 states within nine geographic regions in North America.

Our club is located in the following regions:

  • Southern California Region
  • Hawai`i Region
  • Texas Region
  • New Mexico Region
  • Alabama Region
  • Missouri Region - Missouri, Arkansas, Mississippi, Louisiana, and sections of Kansas, Illinois, and Indiana.
  • East Central Region - Sections of Pennsylvania, Ohio, Kentucky, West Virginia, and New York.
  • Northern New England Region  - Maine, New Hampshire, and Vermont.
  • Tidewater Virginia Region - Southeastern Virginia.

Our branch network and call centers provide localized service in neighborhoods across the country; as a result, we offer a multitude of job locations that are close to many employees’ homes. As a strong and growing organization, we are always looking for professionals who are committed to providing legendary service to our members. Because of the broad nature of the services we provide, employees have opportunities to grow in their careers in a multitude of areas, including::

  • Personal insurance lines including auto, home, and life
  • Legendary 24-hour Roadside Assistance
  • A full-service travel agency, complete with exclusive AAA Member Vacations with discounts on tour and cruise vacations, as well as auto-travel planning
  • Financial products and services
  • AAA Discounts & Rewards programs
  • Automotive products, including car buying, AAA Approved Auto Repair, and Teen Driving School
  • Highway and transportation programs
  • Legislative advocacy
  • Digital products (website, social media, and mobile apps)

Our mission is creating members for life by exceeding our members’ expectations through valuable products and legendary service. We are united by this common mission of helping our members.

Company info
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