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Representative Customer Service I

Employer
York Risk Services Group
Location
Quincy, Massachusetts
Salary
Not Specified
Closing date
May 6, 2019

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Category
Customer Service
Job Type
Not Specified
Career Level
Not Specified

Job Details

At York, we believe that an experience marked by expertise, consistency and compassion sets us apart. And we celebrate the diverse backgrounds and unique perspectives that allow us to stand apart from our competitors. Thats why we are committed to recruiting, developing and retaining people who represent our values and who believe in our mission.

Job Description

Perform data entry and document processing with a high degree of quality and productivity consistent with MCMC performance standards. Triage incoming calls from clients, reviewers and more. The representative interacts with a positive customer service demeanor with peer reviewers, clients and fellow employees, to help facilitate the review process.

Responsibilities:

  • Accurately enter and process client and patient information into database
  • Verify that case material contains all information needed for clinical review process
  • Prioritize workload to assure on-time completion of data entry
  • Answer the main telephone, direct calls and provide information to callers
  • Provide clients with courteous, timely responses to all inquiries/status checks
  • Assist with the summarization of case medicals
  • Sign for overnight mail as delivered and sort and distribute incoming mail
  • Pick up, sort and distribute mail each day
  • Coverage for other Logistics positions as assigned
  • Assist with recommended changes based on performance reports
  • Perform additional duties and responsibilities as needed

Company

For more than 55 years, York has been delivering on our mission of reducing risk and getting people and organizations back to health, work and productivity. We’re committed to recruiting, developing and retaining people who represent our values and who believe in our mission. Our associates come from all walks of life but are single-minded in the pursuit of doing right by those we serve. We want each experience for our clients to be marked by expertise, consistency, and compassion because that’s what sets us apart. And we know for certain that it’s our people who allow us to say, boldly and proudly, that York is behind every good outcome.

Company info
Website

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