AVP Excess & Surplus/Construction Defect
- Employer
- AmTrust Financial Services
- Location
- Chicago, Illinois
- Salary
- Not Specified
- Closing date
- Apr 16, 2019
View more
- Category
- Claims
- Job Type
- Not Specified
- Career Level
- Not Specified
Job Details
Leads the improvement of claims processing activities within the Property, Auto/General Liability line of business. This includes development and execution of improvement strategies and activities in claims handling through strong collaboration with claims leadership and leveraging best practices. The position requires both strategic and tactical capabilities to drive continuous improvement and enhanced business results in the Property, Auto/General Liability (PAL) line of business.
Responsibilities
Manage a team of 1-3 field claim operation leads
Develop and execute improvement strategies in claim handling best practices, loss costs and customer service
In partnership with claims senior leadership, develop and continually refine the end to end claim handling model, process and workflows for effectiveness and efficiency
Work in partnership with the PAL line of business lead to set the overall strategy, ensuring delivery and execution; partners and aligns with the Claims strategy team on priorities and any enterprise initiatives impacting the PAL line of business.
In partnership with Claims and IT business leads, identify and deliver improvements in automation and data management
Ensure consistency in process, use of claim systems/applications, delivery of service and customer experience
Evaluate and implement improved standard operating procedures
Serve as the lead in developing an annual capacity plan and budget, provide monthly/quarterly forecast and trends, identifies and implements corrective action plans
Serve as the project lead on key improvement efforts
Prepare timely and informative management reports, business cases and cost benefit reviews
Serve as the lead in working with claims reporting and analytics to design and develop reporting dashboards and tools in support of business goals and objectives
Develop and oversee compliance with operational guidelines in support of internal audit, state compliance and regulatory requirements
Qualifications
10+ years claims operations experience or related field
Strong verbal and written communication skills
Advanced analytical skills
Ability to prepare presentation documents and present to senior leadership
Advanced computer skills to include Microsoft Products
Proven ability to manage organizational change, to involve and influence others to accept new ideas or innovative approaches, to lead in a team based organization
Ability to manage a diverse team in multiple locations
Analytic and technical ability to develop reports, metrics and improvement plans
Ability to interact collaboratively and work effectively with a multi-functional team and throughout the organization; fosters an environment of shared responsibility and accountability
Education
JD, MBA or related advanced degree preferred
CPCU, ARM or equivalent insurance designations a plus
What We Offer
AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Vacation and Holidays
Company
AmTrust Financial Services, Inc. was founded in 1998 to provide property and casualty insurance to small businesses. Through acquisitions and organic growth, AmTrust Financial Services has since grown to become a multinational property and casualty insurer specializing in coverage for small to mid-sized businesses. Our financial stability is based upon a philosophy of niche diversity with a focus on low-hazard risk.
Since its inception, AmTrust has crafted a balanced portfolio of insurance products including:
- Multiline Small Business Insurance
- Warranty and Specialty Risk Insurance
- Specialty Program Business Insurance
In November 2006, the company became publicly traded on the NASDAQ Global Market under the symbol AFSI. With extensive underwriting experience and a prestigious "A" (Excellent) Financial Size "XI" rating from A.M. Best, AmTrust has earned a reputation as an innovative, technology driven provider of insurance products. Our commitment to excellence is the common thread connecting each of our businesses.
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