Paralegal II
- Employer
- AmTrust Financial Services
- Location
- Cleveland, Ohio
- Salary
- Not Specified
- Closing date
- Apr 30, 2019
View more
- Category
- Claims, Legal / Compliance
- Job Type
- Not Specified
- Career Level
- Not Specified
Job Details
AmTrust Financial Services, a fast growing commercial insurance company, has an immediate need for a Claims Clerk in our Customer Service Call Center. This position is located in Alpharetta, GA.
ResponsibilitiesThe call center customer service claims clerk is responsible to perform various support functions for the claims department that include, but are not limited to, those listed in the essential job functions section below.
- Perform research and utilize problem solving skills in order to respond and resolve customer inquiries in a high volume, fast paced inbound claims call center
- Provide appropriate contact information from initial call
- Enter claim file documentation in reference to call activity
- Assist callers by providing highest level of customer service
- Consistently meet company call metrics
- High school diploma or GED required
- 1 year experience in a claims department is a plus
- Excellent written and verbal communications skills
- Proficiently operate computer equipment and programs, displaying accurate typing/data entry skills for file documentation
- Bilingual (Spanish) is a plus
- Professional phone etiquette
- Call de-escalation skills
Company
AmTrust Financial Services, Inc. was founded in 1998 to provide property and casualty insurance to small businesses. Through acquisitions and organic growth, AmTrust Financial Services has since grown to become a multinational property and casualty insurer specializing in coverage for small to mid-sized businesses. Our financial stability is based upon a philosophy of niche diversity with a focus on low-hazard risk.
Since its inception, AmTrust has crafted a balanced portfolio of insurance products including:
- Multiline Small Business Insurance
- Warranty and Specialty Risk Insurance
- Specialty Program Business Insurance
In November 2006, the company became publicly traded on the NASDAQ Global Market under the symbol AFSI. With extensive underwriting experience and a prestigious "A" (Excellent) Financial Size "XI" rating from A.M. Best, AmTrust has earned a reputation as an innovative, technology driven provider of insurance products. Our commitment to excellence is the common thread connecting each of our businesses.
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