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Insurance Specialist I - Miami

Employer
Assurant
Location
Miami, Florida
Salary
Not Specified
Closing date
May 5, 2019

View more

Category
Operations
Job Type
Not Specified
Career Level
Not Specified

Job Details

Insurance Specialist

As an Insurance Specialist, you'll use your excellent customer service skills and your problem solving ability to efficiently and effectively respond to incoming customer inquiries and/or concerns in a high call volume environment. We are looking for an energetic person who will be responsible for providing exceptional front line customer service to our policyholders and clients. If you are a problem solver and thrive in a fast paced ever changing environment, this is the career for you!

Key Responsibilities:

  • Responding to incoming customer inquiries in a high volume inbound call center environment via telephone or in writing. This position will receive 70 to 100 calls per day.

  • Supporting processing functions such as issuing insurance policies, certificates, endorsements, and cancellations for clients, customers, and agents.

  • Identifying, analyzing, and resolving customer and client processing problems or errors that include department premium discrepancies and system problems.

  • Communicating with external clients as well as internal departments.

This is a full-time position. Hours of operation are Monday through Saturday from 8:00am to 8:00pm.

Basic Qualifications:

  • High school diploma or GED

Other Requirements:

  • Must be able to work Saturdays as needed.

  • Working knowledge of Windows based programs and basic data entry skills.

  • Ability to handle multiple tasks and prioritize.

  • Excellent verbal and written communication skills.

  • Strong time management skills.

  • Ability to adapt easily as procedure/client needs change.

  • Good mathematical skills.

Preferred Qualifications:

  • 1 year customer service experience in a high call volume environment

  • Property and Casualty knowledge and/or agency experience.

  • Property and Casualty Insurance License.

  • Call center experience.

  • Bilingual (English/Spanish) candidates be able to speak, read and write effectively in both languages.


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Company

At Assurant, we protect, connect and support major consumer purchases ... like homes, cars, appliances, and phones ... in partnership with industry-leading brands.

The brands people trust ... trust Assurant.

We help our clients connect and protect over 300 million consumers around the world.

We have 125 years of experience, 14,000 employees and operate in 21 countries.

Our unwavering purpose

We protect what matters most.

Our uncompromising values

Common sense, common decency, uncommon thinking and uncommon results guide the way we support our customers and work with each other. guide the way we support our customers and work with one another.

COMMON SENSE

We seek simple, straightforward solutions that keep life running smoothly for the clients and consumers we serve.

COMMON DECENCY

We act with integrity. We treat others with respect, courtesy, and kindness. We’re honest, transparent and committed to doing the right thing.

UNCOMMON THINKING

We're never satisfied with the status quo. We seek diverse perspectives and thrive on challenge. We believe there's always a way to build upon our successes.

COMMON RESULTS

We focus on actionable solutions that deliver measurable results. We approach each challenge with a sense of urgency, striving to exceed every expectation.

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