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Account Executive IV

Employer
York Risk Services Group
Location
Nationwide
Salary
Not Specified
Closing date
May 4, 2019

View more

Category
Sales, Executive / Management
Job Type
Not Specified
Career Level
Not Specified

Job Details

At York, we believe that an experience marked by expertise, consistency and compassion sets us apart. And we celebrate the diverse backgrounds and unique perspectives that allow us to stand apart from our competitors. Thats why we are committed to recruiting, developing and retaining people who represent our values and who believe in our mission.

Job Description

The Senior Account Executive is responsible for developing and implementing account management strategies for retention, customer satisfaction and revenue growth for assigned clients. Duties include development and maintenance of key business relationships with clients, client brokers and key vendors. Leverage company resources to support the clients risk management objectives resulting in lower total cost of risk.

ESSENTIAL JOB RESPONSIBILITIES:

  • Participate in Proposal preparation and attend Sales Presentation
  • Responsible to act as clients primary point of contact and identifies service issues that impact client satisfaction. Responsible for engaging appropriate York resources for prompt and effective resolution of issues
  • Facilitates the reduction of process barriers, technology constraints, or resource constraints by directing and influencing the activities of other internal departments such as information technology, operations and business development
  • Coordinate contacts between all touch-points: client, broker, carrier, vendors, and York internal departments such as information technology, operations and business development
  • Owns client contract requirements and revision, and delivering and adherence to Client Service Instruction for complex programs.
  • Provide clients with standard and ad-hoc reports
  • Provides stewardship reporting to clients; identifying and educating clients on issues and trends impacting programs
  • Monitor client file reviews to assure satisfactory outcomes
  • Identifies and solicits cross-selling opportunities to increase revenue and profitability
  • Conducts pre-renewal visits reviewing client loss experience and general company performance. Reviews and identifies areas of potential dissatisfaction prior to renewal meetings
  • Manages, coordinates and negotiates renewal pricing process including aligning pricing strategies to cover costs and managing the internal fee notification process.
  • Coordinates client invoicing, audits and accounts receivable follow up for assigned clients.

QUALIFICATIONS:

EDUCATION:

  • Bachelors degree preferred
  • Industry Recognized Professional Designations desirable

EXPERIENCE:

  • TPA experience preferred
  • Ten (10) years related experience or equivalent combination of education and experience required to include two (2) years Account Manager experience OR five (5) years adjuster experience including two (2) years in a supervisory capacity.

SKILLS/ABILITIES:

  • Strong understanding of Workers Compensation or Property and Casualty claims administration practices
  • Self-Management and Organization Plan, organize and follow through with work tasks and commitments
  • Rapid Relationship Building Develop positive relationships by making others feel their concerns and contributions are important
  • Accountability Maintains focus on key customer needs
    • Makes and meets commitments
    • Accepts responsibility
    • Has a passion for excellence
    • Focuses on execution
  • Network Expertise and Management Demonstrates an understanding of the functionality of Yorks system networks and specific approaches for analyzing and solving problems.
  • Market Orientation Demonstrates the ability to identify, diagnose and address key market and product issues.
  • Team Problem Solving Effectively uses the capability of the team to solve problems and satisfy customers.
  • Superior oral and written skills
  • Loss data analysis
  • Basic understanding of risk financing and risk control techniques
    • Proficiency with Microsoft Office and CRM systems
    • Ability to travel 40%

KNOWLEDGE:

  • Familiar with a variety of the fields concepts, practices, and procedures
  • Relies on experience and judgment to plan and accomplish goals
  • Excellent computer skills
  • Microsoft Office Suite of applications and Google applications

Company

For more than 55 years, York has been delivering on our mission of reducing risk and getting people and organizations back to health, work and productivity. We’re committed to recruiting, developing and retaining people who represent our values and who believe in our mission. Our associates come from all walks of life but are single-minded in the pursuit of doing right by those we serve. We want each experience for our clients to be marked by expertise, consistency, and compassion because that’s what sets us apart. And we know for certain that it’s our people who allow us to say, boldly and proudly, that York is behind every good outcome.

Company info
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