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Underwriting Technician (Service Center of Excellence)

Employer
ICW Group
Location
Sacramento, California
Salary
Not Specified
Closing date
Apr 2, 2019

View more

Category
Customer Service, Underwriting
Job Type
Not Specified
Career Level
Not Specified

Job Details

Working in our WCU Service Center of Excellence follows established methods, practices, and procedures, and applies general principles and concepts. Work is typically reviewed upon completion to determine if objectives were achieved.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Primary responsibility is to accurately enter submission information in companys proprietary web-based system to enable underwriter to quote business.
  • Follows up with agents to obtain missing submission information using web-based system.
  • Requests renewal information from agents and help prepare renewal for underwriter to quote.
  • Orders loss runs requested by agents and insureds and sends via fax, email or mail.
  • Prepares and mails claims kits and marketing materials requested by agents and insureds.
  • Duties may include any reasonable Company related assignments as directed by Management.
  • Handle agent/insured phone calls, faxes and mail.

Requirements

High school diploma or general education degree (GED). 1-3 months related experience and/or training. Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Data entry skills and the ability to learn enterprise and department specific applications. Basic Word and Excel knowledge. Basic research skills.

Company

 

ICW Header

 

Headquartered in San Diego, ICW Group is a multi-line insurer that provides coverage solutions to businesses through a network of independent agents and brokers. ICW Group offers three types of insurance—workers' compensation, earthquake and auto insurance. Known for meeting the needs of its policyholders, ICW Group prides itself on providing service that is truly customer-centric. In recent years, ICW Group has earned a reputation for helping policyholders achieve fewer and less costly claims. The company accomplishes this through extensive risk management expertise, highly proactive claims handling, and aggressive fraud monitoring.

At ICW Group, our focus and passion is offering great insurance products, services and experiences. We honor our commitments to our customers, our communities and each other to ensure that you have a better today and a safer tomorrow. With our home office in sunny San Diego, CA and with 10 branches across the U.S., ICW Group has over 40 years of experience in property and casualty insurance. Our passionate and creative team members are the power behind our successful business. 

A strategic investment in innovation today is critical to our success in the future. Our leaders welcome people who are eager to bring the power of innovation, the willingness to try something different or adopt a new approach or technology as we evolve to meet the needs of our customers and agents. Our culture fosters experimentation in models, processes, and products in an effort to move forward and help shape not only ICW Group’s future but the insurance marketplace as a whole. 

ICW Group is committed to the satisfaction of our customers and recognizes that satisfied, contributing Team Members are the foundation of a superior customer experience. With a team of 880, our enterprise is sized just right to provide broad challenging job responsibilities in a more personal environment. An important part of this personal approach to your success is our commitment to health and wellness. We provide a comprehensive program to help you maintain your total health because we believe that being at your personal and professional best is important to you and your family. 

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