Call Center Customer Care Associate I
- Employer
- Assurant
- Location
- Rapid City, South Dakota
- Salary
- Not Specified
- Closing date
- Apr 30, 2019
View more
- Category
- Customer Service
- Job Type
- Not Specified
- Career Level
- Not Specified
Job Details
- Provide positive experiences to our customers via in-bound phone calls (70-80 per day)
- Review, research, and analyze policy paperwork to ensure all requirements are met before processing.
- Communicate through correspondence with team members, customers, and funeral homes regarding policy updates, maintenance, or other required information using clear, simple language to ensure one call resolution.
- Processes paperwork.
- Research and process policy maintenance situations, returned mail, and other opportunities to put your critical thinking skills to use.
- Complete various internet searches.
- Collaborate with leaders and coworkers through team meetings, company activities, and other means.
- Attend required training.
- Can adjust to new and changing business needs.
Basic Qualifications:
- High school diploma or GED
- Basic insurance knowledge helpful but not necessary
- Strong phone and computer skills
- Detail Oriented.
- Analyzes documentation and make self-empowered decisions on how to resolve the case.
- Thrives in a fast-paced environment.
- Ability to adapt easily as procedure/client needs change.
- Customer focused.
- Excellent reading comprehension.
- Critical thinking and decision-making skills.
- Ability to handle multiple tasks and prioritize.
- Negotiating skills are important, particularly when two parties differ over the validity of a filing or the information needed to settle a claim.
- Empathy
- Adaptable
- Tenacity
- Ingenuity
- Positive attitude
- Self-motivated
Company
At Assurant, we protect, connect and support major consumer purchases ... like homes, cars, appliances, and phones ... in partnership with industry-leading brands.
The brands people trust ... trust Assurant.
We help our clients connect and protect over 300 million consumers around the world.
We have 125 years of experience, 14,000 employees and operate in 21 countries.
Our unwavering purpose
We protect what matters most.
Our uncompromising values
Common sense, common decency, uncommon thinking and uncommon results guide the way we support our customers and work with each other. guide the way we support our customers and work with one another.
COMMON SENSE
We seek simple, straightforward solutions that keep life running smoothly for the clients and consumers we serve.
COMMON DECENCY
We act with integrity. We treat others with respect, courtesy, and kindness. We’re honest, transparent and committed to doing the right thing.
UNCOMMON THINKING
We're never satisfied with the status quo. We seek diverse perspectives and thrive on challenge. We believe there's always a way to build upon our successes.
COMMON RESULTS
We focus on actionable solutions that deliver measurable results. We approach each challenge with a sense of urgency, striving to exceed every expectation.
- Website
- https://jobs.assurant.com/
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