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Assistant Director of Property Services Group

Employer
Custard Insurance Adjusters
Location
Norcross, Georgia
Salary
Not Specified
Closing date
Apr 27, 2019

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Category
Claims, Executive / Management
Job Type
Full Time
Career Level
Not Specified
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Job Details

Summary of Authority and Responsibility
Assist the National Property Director with general management of the Property Services Group. PSG includes the Property Services Management Unit (PSM), Large Loss Unit (LLU), Catastrophe Division (CAT), International Property, Property FSM, and Property TPA.

Manages profitable rate architecture for all property proposals and agreements. Identifies client operational service compliance needs and assists in the crafting of internal Client Instructions detailing handling guidelines and invoicing procedures. Identifies prospective and active property clients for new and organic revenue growth opportunities. Supports and drives supporting sales activity of the Business Development and Marketing Managers.

Supervision
Reports to the National Property Director (or CEO in Natl Prop Directors absence) on all operational matters. Reports to the Chairman on all business development matters.

Minimum Requirements
College bachelors degree or equivalent preferred; ten years property management and field adjusting experience required; valid drivers license and reliable transportation required; demonstrated exceptional presentation, oral and written communication skills; problem analysis required; superior planning and organizational skills required. Efficient in identifying opportunities to improve client relationships and accounts through consultative account planning and selling. Proven leadership skills in working with C-suite management. Must have people skills and favorable (likeable) personality to effectively handle marketing and business development duties.

Location and Equipment
Inside and outside environment. Must be able to drive an automobile and travel by airplane when necessary.

Overnight Travel Required
Up to 30%

Contact with Others
Inside contact with all personnel throughout the company, including but not limited to Senior Management, all Business Development and Marketing team members, Regional, District, Area, and Branch Managers, adjusters, and administrative staff. Outside contact with clients, policyholders, claimants, tradespersons, vendors, attorneys, and CIA employment prospects/candidates.

Duties and Responsibilities

  • Assist in developing and implementing a marketing plan driving annual revenue sales.
  • Identify and successfully sell organic and prospective client opportunities that drive profitable revenue growth.
  • Work closely with the Business Development and Marketing team coordinating efficient and effective account management and sales activity that create and or strengthen client relationships.
  • Routinely attend industry-related conventions, outings and events.
  • Will serve as a member of the Business Development Team as directed by the Chairman.
  • Performance review and salary administration of all PSG employees as authorized by the National Property Director/ Senior VP.
  • Open and close file reviews to ensure quality control and identify training needs.
  • Handling of client complaints and general troubleshooting on the national property level.
  • Ongoing expense management and control based on analysis of PSG profit and loss statements and company guidelines
  • Lend technical support to the field offices and within PSG as necessary.
  • Conduct audits as necessary on all offices and units within the PSG.
  • Timely completion of routine Property Services Group reports as requested by the National Property Director/ Senior VP.
  • Review and approval of invoicing processes in PSG units.
  • Visible participation in local, state and national claims organizations as required.
  • Perform any other tasks as assigned by the National Property Director or Chairman.
  • Make decision on hiring of PSG staff and assist in hiring process as directed or authorized by the National Property Director/Senior VP.
  • Maintain a Positive can-do attitude toward colleagues and clients and positively execute company agenda.

    • Training
    Responsible for training all PSG staff.

    As with all positions, this function will be performed by a qualified person. No form of improper discrimination will be used in evaluating candidates for this position

    Company

    At Custard, our values are non-negotiable, especially the level of service we provide to our client partners. We pride ourselves on maintaining the culture of a family owned-business, which values the individual themselves and not simply the work they perform. This concept also extends to all of our client partners which promotes honesty, appreciation, kindness and respect in all employee and client partner interactions. We recognize that our most invaluable assets are our employees. Our team of nationwide employees includes professionals from a variety of disciplines, backgrounds, and cultures. 

    Company info
    Website
    Telephone
    7702636800
    Location
    4875 Avalon Ridge Parkway
     Norcross
    GA
    30071
    US
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