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Insurance Customer Service Representative

Employer
American Access Casualty Company
Location
Downers Grove, Illinois
Salary
Not Specified
Closing date
Mar 25, 2019

View more

Category
Customer Service
Job Type
Full Time
Career Level
Not Specified

Job Details

If you are a motivated and goal-oriented individual looking for a long-term career, American Access Casualty Company can offer a rewarding and satisfying opportunity. We are currently seeking individuals to join our Customer Service Team!

Our paid training program will support you on your journey to join the insurance industry. In this training your will learn entry level claims and underwriting tasks and procedures that prepare you to choose a career in underwriting or claims.

During your training you will learn to:

  • Assist customers through the beginning of the Claims process
  • Address customer questions and complete processes involving level 1 underwriting
  • Develop and maintain strong and supportive business relationships
  • Develop effective follow-up of all customers on file and maintain positive business relationships with customers
  • Phone training
  • Starting a pathway to a lifelong career in the insurance industry
  • Provide a friendly, informative and professional environment to our customers and fellow colleagues

Minimum Qualifications:

  • A high school diploma or equivalent
  • A minimum of 1 year work experience in retail or customer service environment (insurance, phone sales, auto sales and/or sale support roles and other product and services)
  • Experienced in computer, Window-based programs
  • Ability to handle stressful situations
  • Boundless energy and the ability to work both collaboratively as part of a team and independently to solve problems and multitask

Preferred Qualifications:

  • College degree or at least 1 year of insurance industry experience
  • 3 years working in a customer service/call center environment
  • Bilingual in English/Spanish a plus

Generous Benefits included with this opportunity:

  • Career Path
  • Generous paid time off package
  • Medical & Dental Plans
  • 401(k) Retirement Plan with employer match
  • Company paid STD/LTD
  • Company paid life insurance
  • Employee Assistance Program
  • Wellness Program
  • Employee engagement program
  • Paid gym membership

Company

Since 1999, American Access Casualty Company (AACC) has been providing quality non-standard private passenger automobile insurance to our valued customers. Our goals are simple and straightforward:

 

  • Respectfully deliver convenient and accessible auto insurance, particularly to the Hispanic community
  • Offer quality insurance products and services based on individual needs at a competitive price
  • Give our agents the support they need, so they can in turn, provide excellent customer service to our valued customers

What Makes Us Different

 

Policy Holders/New Customers

 

American Access understands your challenges, so we offer solutions to you that make sense. We have built our team around a commitment to better assist our customers with:

 

  • A friendly, helpful team of bilingual employees
  • Flexible payment plans that give you different payment options
  • A low down payment to get you insured quickly
  • Acceptance of Mexican, International and no Drivers Licenses
Company info
Website

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