AmTrust Financial Services, a fast growing commercial insurance company, has an immediate need for a Claims Clerk in our Customer Service Call Center. This position is located in Alpharetta, GA.

The call center customer service claims clerk is responsible to perform various support functions for the claims department that include, but are not limited to, those listed in the essential job functions section below.

• Perform research and utilize problem solving skills in order to respond and resolve customer inquiries in a high volume, fast paced inbound claims call center
• Provide appropriate contact information from initial call
• Enter claim file documentation in reference to call activity
• Assist callers by providing highest level of customer service
• Consistently meet company call metrics

• High school diploma or GED required
• 1 year experience in a claims department is a plus
• Excellent written and verbal communications skills
• Proficiently operate computer equipment and programs, displaying accurate typing/data entry skills for file documentation
• Bilingual (Spanish) is a plus
• Professional phone etiquette
• Call de-escalation skills