Provide direct support to assigned public entity clients, exercising independent judgment and personal discretion on matters related to general liability claims, claim management, and claims resolution/settlement.

• Investigate, analyze, and determine the extent of insurance provider's liability concerning personal, casualty, or property loss or damages. Recommend claim action and setting and adjusting proper reserves as appropriate while complying with accepted guidelines regarding reserve practice and authority levels. Communicate with claimants, clients, and attorneys throughout the claims process.
• Correspond with, interview medical specialists, agents, witnesses, or claimants to compile information.
• Create and maintain records, diaries, and reports in the SIMS claim system and/or the client’s system.
• Calculate benefit payments, negotiate claim resolutions, and approve payments, within a certain monetary limit.
• Collaborate with counsel in preparation for litigation including assembling evidence to support contested claims and keeping clients advised of litigation status.

Education and Experience

• Four-year college degree preferred.
• At least three (3) years’ experience with insurance claims, self-insurance, pooled insurance, or Joint Powers Authorities.
• Possess comprehensive knowledge relating to the handling of public entity liability claims.
• Excellent written and verbal communication skills.