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Chief Customer Experience Officer

Employer
Pryor Personnel Agency, Inc.
Location
Upstate New York
Salary
$130k-$150k
Closing date
Apr 23, 2019

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Job Details

Chief Customer Experience Officer opening in Upstate New York. Set an inspirational vision and establish clear objectives, goals and milestones for the customer experience strategy; drive continuous improvement and champion positive change to improve service levels and increase customer satisfaction; act as a content expert on emerging customer experience trends and best practices; measure and observe customer usage and satisfaction and incorporate those findings into product and service developments; identify and implement industry best practices, strategies, and processes to support a best-in-class service experience; and work closely with key cross-functional stakeholders to improve customer experience, ensuring customer priorities are considered.  

 Ideal candidate has Bachelor’s degree and a minimum of 5+ years of progressively responsible professional experience performing activities such as customer/client relations, project management, Information Technology, and/or Business/Public Relations.; 5+ years of leadership experience in driving customer experience transformation within a large organization is a plus. Experience in the insurance or financial sector preferred.  Salary $130k-$150k. 

Company

For fifty years the Pryor Agency has been providing employees for all facets of the insurance industry. Our areas of expertise include greater New York as well as Nationwide and International placements. Successful candidates have embraced areas ranging from upper management to support staff. Individual disciplines include administration, underwriting, claims, loss control, accounting, actuarial, and pension. We can supply seasoned, well qualified candidates for every position in the industry as well as the best entry-level prospects for trainee positions. We deal with property/casualty, life/health, employee benefits, agency/brokerage and insurance/re-insurance company/corporate placements. Pryor Agency has been ranked among the top 25 employment agencies by Dun & Bradstreet.

Company info
Website
Mini-site
Pryor Personnel Agency, Inc.

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