Comprehensive Quality Coordinator I
- Employer
- Assurant
- Location
- Rapid City, South Dakota
- Salary
- Not Specified
- Closing date
- Apr 12, 2019
View more
- Category
- Operations
- Job Type
- Not Specified
- Career Level
- Not Specified
Job Details
- Monitors, evaluates and scores a percentage of Customer Service Representative work using standard measurements.
- Documents scores by completing monitoring sheets or QA checklists with necessary information to give informed feedback.
- Provides written and verbal feedback.
- Conducts one-on-one coaching when required. Identifies training needs and makes recommendations for improvement.
- Coordinates the development and implementation of changes to quality guidelines.
- Input and maintain monitoring results to track and trend performance.
- Maintain a proficient to expert knowledge level in multiple functions.
- Suggests and implements changes to procedures
- Participates in New Hire and other training. Suggests changes/enhancements where applicable.
- Coordinates and conducts special audits.
- Monitors the QA program workload ensuring deadlines are met. Communicates appropriately with stakeholders.
- 2+ years related experience in quality assurance, auditing or equivalent business experience.
- Knowledge of computer applications including Excel.
- Ability to recognize and recommend risk areas needing improvement.
- Bachelors degree in Business preferred.
Company
At Assurant, we protect, connect and support major consumer purchases ... like homes, cars, appliances, and phones ... in partnership with industry-leading brands.
The brands people trust ... trust Assurant.
We help our clients connect and protect over 300 million consumers around the world.
We have 125 years of experience, 14,000 employees and operate in 21 countries.
Our unwavering purpose
We protect what matters most.
Our uncompromising values
Common sense, common decency, uncommon thinking and uncommon results guide the way we support our customers and work with each other. guide the way we support our customers and work with one another.
COMMON SENSE
We seek simple, straightforward solutions that keep life running smoothly for the clients and consumers we serve.
COMMON DECENCY
We act with integrity. We treat others with respect, courtesy, and kindness. We’re honest, transparent and committed to doing the right thing.
UNCOMMON THINKING
We're never satisfied with the status quo. We seek diverse perspectives and thrive on challenge. We believe there's always a way to build upon our successes.
COMMON RESULTS
We focus on actionable solutions that deliver measurable results. We approach each challenge with a sense of urgency, striving to exceed every expectation.
- Website
- https://jobs.assurant.com/
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