We deliver our customers peace of mind every day by helping them protect what they value most. Our passion for placing the customer at the center of everything we do is driving a transformational shift at Liberty Mutual. Operating as a tech startup within a Fortune 100 company, we are leading a digital disruption that will redefine how people experience insurance.

Job Introduction:

We are looking for a Product Owner II in our Network and Communications team to lead the modernization of Telephony products and services.  Our team is enhancing our converged network to connect critical, omni-channel contact center services with dynamic contact center as a service and cloud services.  Our Product Owner will direct the team to define our products and services, advocate new product vision, gather and prioritize product requirements, and set the roadmap for telephony evolution.  The PO defines and prioritizes the telephony product backlog for telephony agile teams assisting in the delivery of customer experience solutions for contact centers. Works closely with Business, Development teams, Partners, Telephony agile teams and Infrastructure agile teams to deliver products that achieve business or technology objectives and improve customer satisfaction.

About the job: 

• Responsible for articulating and translating the product vision into feature(s) and stories for a particular product. Prioritizes features and stories.  Communicate the product strategy effectively to key stakeholders and team members.  Contributes to the creation of clear product strategy, product vision, and roadmaps with Senior Product Owner support.
• Defines minimum viable product (MVP) for products/features in scope. Owns agile team backlog (, creation, prioritization and refinement).  Helps key stakeholders to better understand the product vision with Sr. Product Owner support.
• Works day to day with the agile teams clarifying business requirements, works with the scrum master to remove roadblocks, constantly communicating and gaining alignment around feature or product strategy.  Has some knowledge of customer-driven design and usability test principles.
• Ensures delivery of scope. Partners with delivery teams to ensure user stories are clear. Partners with Senior Product Owner to align resources and remove barriers for team members and resolves open issues/questions quickly and efficiently. Acts as the `voice of the customer'
• Analyzes feasibility, cost ramifications, economies, or other aspects of planned or potential programs.
• Sets the quality standard for delivery. Develops test plans (user story acceptance criteria), accepts each story and potentially features and participates in team demos and retrospectives to validate quality, provide feedback to team and improve team processes. Partners across functions as needed to coordinate delivery plans, testing, training and support.
• Manages delivery of scope, partners with delivery teams to ensure user stories are clear and resolves open issues/questions quickly and efficiently.
• Communicates the feature or product strategy effectively to key stakeholders and team members. Incorporates stakeholder input into product roadmap while effectively negotiating tradeoffs of conflicting priorities based on value to the business and customer
• Approves final stories and approves completed user features or series of features.

Desired skills:

• Bachelors` degree in Business / Computer Science. Master`s degree preferred
• Minimum 7 + years' agile development and IT project management / Product development experience.
• Broad knowledge of enterprise contact center software and infrastructure, including IVR, Telephony, SIP, WFM/WFO, etc.
• Broad knowledge of cloud contact center technologies.
• Able to depict complex ideas, issues and designs to varied audiences.
• Educate SBU/department(s) on business vision and plan and the impact of change.
• Able to make difficult and quick decisions on a daily basis.
• Able to influence a diverse group of stakeholders-strong leadership skills.
• Strong problem solver with ability to lead the team to push the solution and progress.
• Strong experimental mindset to drive innovation amidst uncertainty.

• Passionate about technology and its ability to have a meaningful impact on the world.

We take care of our employees...

We strongly believe that a great job should keep you happy both at work-and in life. That's why we offer: 

• Workplace Flexibility 
• Wellness Perks
• Collaborative workspaces
• Sit/stand desks
• Career development, programs and classes
• Diversity & Inclusion programs
• Commuter Benefits
• Adoption Assistance
• College Savings Plan
• Education reimbursement
• Hackathon Events

Liberty Mutual was named as a '2016 Great Place to Work' by Great Place to Work US.

For more info about our benefits -  

https://libertymutualgroup.com/careers/working-here/benefits

Learn more about Tech at Liberty Mutual -http://www.jobs.libertymutualgroup.com/careers/technology-jobs

Check out our Tech at Liberty Mutual YouTube playlist - https://www.youtube.com/playlist?list=PLxUNmyJ_IIGx9yoUJfQ8k5APAK3-KAa6j