Advance your career at Liberty Mutual Insurance - A Fortune 100 Company.  We deliver our customers peace of mind every day by helping them protect what they value most. Our passion for placing the customer at the center of everything we do is driving a transformational shift at Liberty Mutual. As part of the Technology and Business Enablement team in Agency Distribution and Service, our portfolio focuses on driving customer experience to our internal Safeco and Liberty Mutual teams who are managing relationships with independent agents as they help them grow profitably and efficiently.    About the role:  Join the Technology and Business Enablement team as the Product Owner of our Salesforce Independent Agency Distribution agile team. Reporting to the Senior Product Owner, you will collaborate with several other Product Owners and agile teams working in Salesforce to deliver technology and process solutions that enhance the agency management and engagement experience for our internal agency facing employees.  The role will own portions of the Salesforce technology platform, working closely with others in the Agency Distribution and Service organization.    The Product owner is responsible for articulating and translating the overall business vision into strategy and tactics for your user groups and product. You define and prioritize the product backlog, set quality standards for delivery, and represent the customer to the agile squad. This role will operate at the intersection of Business, Customer Driven Design and Technology to deliver products that achieve business objectives and improve customer satisfaction as demonstrated by relevant KPI`s. Accountable for outcomes and key KPI`s tied directly to business objectives.   Responsibilities: 

• Responsible for articulating and translating the overall vision into strategy and tactics for a particular product. Communicate the product strategy effectively to key stakeholders and team members.
• Responsible and accountable for assigned product level key performance indicators (KPI`s) and manages product(s) with a low-medium degree of strategy, KPI, scope, complexity, etc.  
• Defines minimum viable product (MVP). Owns product backlog (grooming, prioritization and refinement)
• Works day to day with the scrum teams clarifying business requirements, removing roadblocks, constantly communicating and gaining alignment around product strategy.
• Ensures delivery of scope, partners with delivery teams to ensure user stories are clear, removes barriers for team members and resolves open issues/questions quickly and efficiently. Acts as the `voice of the customer.`
• Analyzes feasibility, cost ramifications, economies, or other aspects of planned or potential programs.
• Sets the quality standard for delivery. Develops test plans and participates in team demos and retrospectives to validate quality, provide feedback to team and improve team processes. Partners across functions as needed to coordinate delivery plans, testing, training and support.
• Leads problem resolution as needed to ensure that internal and external customers receive prompt, efficient service.
• Communicates the product strategy effectively to key stakeholders and team members. Incorporates stakeholder input into product roadmap while effectively negotiating tradeoffs of conflicting priorities based on value to the business and customer.
• Approves final stories and approves completed user features or series of features.

Qualifications:

• Knowledge of Agile development methodologies as typically acquired through a Bachelors` degree in relevant field (business, computer science, etc.) and a minimum of 5 years` experience in business, engineering, technology and/or consulting. Master`s degree preferred.
• High level of proven business expertise needed to set clear priorities for product and understand business value impacts.
• Technical proficiency required to participate in sprint planning and have an informed, independent voice.
• Familiarity and experience with the Salesforce.com platform is desired, but not required. 
• Strong influencing skills in order to be seen as the decision maker when interfacing with business, and willingness to dissent with both teams and business.
• Proven experience with Agile practices and expectations.
• Comfortable with making decisions with some level of uncertainty. Strong communication skills, both written and verbal.
• Able to depict complex ideas, issues and designs to varied audiences
• Educate SBU/department(s) on business vision and plan and the impact of change. 
• Able to make difficult and quick decisions on a daily basis. 
• Able to influence a diverse group of stakeholders -strong leadership skills.
• Strong problem solver with ability to lead the team to push the solution and progress. 
• Strong experimental mindset to drive innovation amidst uncertainty.

 Benefits:  We value your hard work, integrity and commitment to positive change. In return for your service, it's our privilege to offer you benefits and rewards that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits

 

Overview: 

At Liberty Mutual, we give motivated, accomplished professionals the opportunity to help us redefine what insurance means; to work for a global leader with a deep sense of humanity and a focus on improving and protecting everyday lives.  We create an inspired, collaborative environment, where people can take ownership of their work; push breakthrough ideas; and feel confident that their contributions will be valued and their growth championed.

 

We're dedicated to doing the right thing for our employees, because we know that their fulfillment and success leads us to great places. Life. Happiness. Innovation. Impact. Advancement. Whatever their pursuit, talented people find their path at Liberty Mutual.