Advance your Customer Service career at Liberty Mutual Insurance- A Fortune 100 Company! Superior Customer Service is our primary goal.

Under moderate supervision, serves as primary contact for support and service of commercial insurance policies. Address questions and concerns from policy holders, agents, and business partners in an accurate and timely manner. Collect, send and route forms and documentation necessary to assist customer requests. Provide support across a highly diverse, cross-functional product set, technology platforms and applications.

Responsibilities:

• Acts as first point of contact for routine customer requests and queries for our Assigned Risk Workers Compensation business.
• Establishes and maintains a professional relationship with both external and internal customers while developing a thorough understanding of service needs.
• Coordinates activities with various departments to ensure efficient and quality service including but not limited to; Billing, U/W, Premium Audit and Claims.
• Completes basic research around customer queries and requests. If unable to resolve request, identifies and engages appropriate department, individual, or escalation path.
• Routes requests and submissions using appropriate systems for assignment and resolution. Accurate and timely documentation of required transactions and customer interactions.
• Clearly and professionally communicate often complex processes in concise and plain language.
• Identify gaps in workflow and make recommendations around improving processes.

 

Qualifications:

 

• Associate's degree or equivalent plus at least 1 year of related commercial insurance experience.
• Basic knowledge of commercial policies preferred.
• Ability to clearly and professional communicate and express information both orally and in writing.
• Personal computer skills are required for this role.

 

Benefits: We value your hard work, integrity and commitment to positive change. In return for your service, it's our privilege to offer you benefits and rewards that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits 

Overview:

 

At Liberty Mutual, we give motivated, accomplished professionals the opportunity to help us redefine what insurance means; to work for a global leader with a deep sense of humanity and a focus on improving and protecting everyday lives.  We create an inspired, collaborative environment, where people can take ownership of their work; push breakthrough ideas; and feel confident that their contributions will be valued and their growth championed.

 

We're dedicated to doing the right thing for our employees, because we know that their fulfillment and success leads us to great places. Life. Happiness. Innovation. Impact. Advancement. Whatever their pursuit, talented people find their path at Liberty Mutual.