Senior/Principal SBU Systems Support Analyst - Product Support Operations
- Employer
- Liberty Mutual Insurance
- Location
- Dover, New Hampshire
- Salary
- Not Specified
- Closing date
- Apr 16, 2019
View more
- Category
- Administration / Clerical, Operations, Product Manager
- Job Type
- Not Specified
- Career Level
- Not Specified
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Job Details
Advance your Career at Liberty Mutual Insurance - A Fortune 100 Company
The Product Support Operations team within GRM Product Operations is actively searching for the right individual to join their team! As a Senior Analyst, you will creatively develop and re-engineer business solutions to improve business results and operational effectiveness. This will also include evaluating business requirements of larger more complex projects. Leads projects or sub projects.
The Product Support Operations team within GRM Product Operations is actively searching for the right individual to join their team! As a Senior Analyst, you will creatively develop and re-engineer business solutions to improve business results and operational effectiveness. This will also include evaluating business requirements of larger more complex projects. Leads projects or sub projects.
Responsibilities:
- Through the use of Agile, LEAN (LMS) and Scrum methodologies, works with a cross functional team to address business problems through implementation of efficient future state designs.
- Applies technical expertise to develop or enhance business critical applications that align with business priorities and objectives.
- Identifies business processes to review. Performs complex research by gathering data from a variety of sources, which may include operational data, metrics, competitor information and feedback from business partners.
- Builds the business case from making changes to current practices, programs or procedures. Conducts current state assessments, opportunity assessment, cost/benefit analysis, feasibility assessment, etc.
- Partners with stakeholders on design, testing, implementation and evaluation of business process changes or a portion of a larger initiative (e.g., major area within a function).
- May provide guidance to junior staff.
- Demonstrated capabilities with Microsoft Power Suite (PowerApps, Flow, PowerBI, Azure Cloud Services).
- Strong research, problem solving, analytical critical thinking, influencing, relationship management and presentation skills.
- Knowledge of IT concepts, strategies and methodologies. General knowledge of diverse technologies and new and current architectures.
- Knowledge of business operations, objectives and strategies as well as business process and information flow.
- Solid communication skills for exchanging routine and non-routine information (verbally and in writing) with stakeholders.
- Bachelor's or Master's degree in business or technical discipline or equivalent experience.
Company
When people have a sense of security, they are free to relax, venture out, and live their lives. This is the feeling Liberty Mutual brings to the world every day. Founded in 1912, we are a global leader in property and casualty insurance, focused on protecting and preserving the lives and dreams of customers in more than 30 countries. With over 50,000 employees throughout the world, we offer you the chance to work for an evolving, growing company with a deep sense of humanity and a commitment to diversity and philanthropy. Join our team and go to work knowing that what you do matters. Because really it does.
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