Bilingual Customer Care Associate I
- Employer
- Assurant
- Location
- Rapid City, South Dakota
- Salary
- Not Specified
- Closing date
- Apr 22, 2019
View more
- Category
- Customer Service
- Job Type
- Not Specified
- Career Level
- Not Specified
Job Details
- Review, research, and analyze documentation to ensure all requirements are met.
- Provide positive experiences to our customers via in-bound phone calls (20-60 per day)
- Communicate through emails and correspondence with team members and funeral homes using clear, simple language to ensure understanding.
- Processes claims, cancellations, billing and other customers requests.
- Research claims for proof of passing.
- Sets up and issue new policies.
- Prepares correspondence using standard templates
- Research payments and billing requests
Basic Qualifications Required - Experience, Skills, and Knowledge
- High School Graduate/ GED
- Must be Bilingual in Spanish or French, able to speak, read and write fluently.
- Good verbal and written communication skills
- Basic Computer skills
- Detail Oriented.
- Analyzes documentation and make self-empowered decisions.
- Thrives in a fast-paced environment.
- Ability to adapt easily as procedure/client needs change.
- Customer focused.
- Excellent reading comprehension.
- Critical thinking and decision-making skills.
- Ability to handle multiple tasks and prioritize.
- Negotiating skills are important, particularly when two parties differ over the validity of a filing or the information needed to settle a claim.
- Empathy
- Adaptable
- Tenacity
- Ingenuity
- Positive attitude
- Self-motivated
- Experience working in an office environment
- Basic Insurance Knowledge
- Bilingual in Spanish or French a plus.
We recognize our most valuable asset is our employees. As we continue to grow we are looking for individuals that will help us provide the best customer experience and support a thriving business. We provide extensive training and a highly supportive environment for all our team members. This is your opportunity to make a difference and grow your career.
Company
At Assurant, we protect, connect and support major consumer purchases ... like homes, cars, appliances, and phones ... in partnership with industry-leading brands.
The brands people trust ... trust Assurant.
We help our clients connect and protect over 300 million consumers around the world.
We have 125 years of experience, 14,000 employees and operate in 21 countries.
Our unwavering purpose
We protect what matters most.
Our uncompromising values
Common sense, common decency, uncommon thinking and uncommon results guide the way we support our customers and work with each other. guide the way we support our customers and work with one another.
COMMON SENSE
We seek simple, straightforward solutions that keep life running smoothly for the clients and consumers we serve.
COMMON DECENCY
We act with integrity. We treat others with respect, courtesy, and kindness. We’re honest, transparent and committed to doing the right thing.
UNCOMMON THINKING
We're never satisfied with the status quo. We seek diverse perspectives and thrive on challenge. We believe there's always a way to build upon our successes.
COMMON RESULTS
We focus on actionable solutions that deliver measurable results. We approach each challenge with a sense of urgency, striving to exceed every expectation.
- Website
- https://jobs.assurant.com/
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