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Call Center CSR AAA ERS Department Independence OH - Start Date 3/20/19

Employer
AAA
Location
Independence, Ohio
Salary
Not Specified
Closing date
Mar 13, 2019

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Category
Operations
Job Type
Not Specified
Career Level
Not Specified

Job Details

AAA East Central Emergency Road Service Call Center Start Date 3/20/19

Location: 5700 Brecksville Rd., Independence, OH 44131 *Qualified individuals will have:
  •  Minimum of two years of work experience in customer service.
  • Ability to provide a high level of customer service in a professional call center environment.
  • Ability to handle members and associates tactfully, diplomatically, politely and courteously.
Must successfully complete a required criminal background search and drug screening.
Must be willing to work holidays and weekends.ERS Call Center open 24/7
  • Make AAA your next career move.

    What you'll do:

    As an Emergency Roadside Specialist you are bringing your expertise to a best-in-class organization that is passionate about delivering legendary service to our members. As a representative of this team you will:

    • Exceed member expectations by demonstrating concern for member safety.
    • In a fast paced call center environment process member requests for roadside assistance.
    • Keep members informed of the status and progress of their requests.
    • Possess the ability to effectively diffuse high tension situations.

    What you'll bring

    • A passion for helping people and exceeding their expectations.
    • The confidence, job Ability to succeed in a structured, goal oriented environment.
    • Call center experience preferred.
    • Excellent written / verbal / computer skills.
    • High School diploma, GED or equivalent.
    • Successful completion of Auto Club background and drug screenings.
    • Ability to multi-task.
    • Familiarity with Windows based operating systems and general PC use.

    What's in it for you?

    • Starting pay is $14.00 to $14.93per hour based on experience. We also offer monthly incentive pay and shift differential.
    • Opportunity to qualify for a $.50 increase per hour after six months of successful time in position.
    • Our wide range of departments/product lines and geographical markets create exceptional career path opportunities.
    • Four weeks of paid training starting March 20.
INDEED123

Qualifications

  

AAA East Central offers a comprehensive benefit package which includes:

 
  • Paid time off;
  • Medical, dental, vision, and life insurance;
  • 401(k) Savings Plan with generous company match;
  • Free AAAPlus® membership;
  • Employee Discounts;
  • And career opportunities across multiple business lines and multiple states.

 Who is AAA?
  • As North America's largest motoring and leisure travel organization, AAA provides more than 15 million members, across 21 states, with roadside assistance, travel, insurance, financial and automotive related services.

    Our brand is synonymous with quality and trust. Our team members are compassionate, helpful, dedicated and driven to providing legendary service to our members.

The Emergency Road Service Department is seeking individuals who understand the meaning of Providing Legendary Customer Service and are committed to creating Members for Life!

 

AAA is an Equal Opportunity Employer

 Indeed 123


To apply for this position please CLICK HERE

Company

AAA Jobs

 

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services.

Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA.

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