Position Overview:

The Loan Servicing Specialist will support program and entity relationships such that our customers value our premium finance services and we achieve profitable financial returns. The individual performing this role will be responsible for providing excellent customer service to agents and policyholders in a timely, accurate and professional manner. They will be responsible for answering incoming calls, processing incoming correspondence, policy maintenance, acknowledgements, customer service requests and any other finance contract related requirements. This is an entry level position.

Essential Job Functions

• Take customer service calls

• Ability to effectively navigate premium finance processing system

• Handle payments for insurance premiums

• Prepare and submit documents, data and records according to department procedures and government regulations

• Note status of processing for policies that have applications

• Go through received Cancel/Reinstatement Notices

• Apply Assignment Notices to policies

• Enter contact information on policies

• Maintain loan files

• Coordinate with other UPCIC departments

Marginal Job Functions

• Rely on training as well as guidance from supervisor to plan and accomplish goals

• Other duties as assigned

  Skill, Experience and Licensure Requirements

• 6 + months administrative and insurance experience

• Ability to manage high volume of incoming phone calls

• Ability to speak professionally, use proper grammar and possess good writing skills.

• Energetic, customer service oriented

• Above average proficiency in Windows applications (Word, Excel, Outlook)

• Excellent organizational skills

  Other Skills/Abilities

• Computer savvy

• Basic calculator skills

• Multi-lingual is preferred, but not mandatory

Benefits

• Medical, dental and vision insurance (post 60-day probationary period)
• 401(k) Retirement Plan with a Company match up to 5% of your contribution and match is fully-vested (post 90-day probationary period)
• Paid vacation (post 90-day probationary period)
• Free health club membership

Universal Insurance Holdings, Inc. is an Equal Opportunity Employer. We consider the best qualified individuals available, without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

By submitting your resume for this position, you understand and agree that Universal Insurance Holdings, Inc., may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.