At York, we believe that an experience marked by expertise, consistency and compassion sets us apart. And we celebrate the diverse backgrounds and unique perspectives that allow us to stand apart from our competitors. Thats why we are committed to recruiting, developing and retaining people who represent our values and who believe in our mission.

Job Description

Skills/Qualifications:

• High School degree, or GED equivalent
• One to three years general office experience
• Excellent interpersonal, communication, and computer skills
• Minimum data input speed of 50 WPM
• Ability to work in a fast paced, high volume environment
• Flexibility with overtime, as needed
• Minimum of 1-2 years telephonic customer service, preferred
• Medical terminology background/experience, preferred
• Manage high level multiple tasks concurrently

Duties:

• Review and research information to ensure all data elements are present prior to transmitting FROI
• Verify BWC policy number on FROIs received from employer, provider, BWC or injured worker
• Identify incomplete FROIs and know appropriate primary sources to call for information
• Obtain missing data elements by making telephone contact with injured worker provider, BWC and employer (or third party administrator), or by using company databases
• Accurately document in Conduit all factual communications and transactions to complete the FROI
• Appropriately identify medical only and lost time FROIs
• Achieve 82-90% accuracy for entered data elements within 90 days of hire and maintain accuracy standards thereafter
• Ability to anticipate, recognizes and solve potential problems independently and consult appropriate resources when needed
• Achieve average of 1-2 FROIs per hour within 90 days of hire and maintain productivity standards
• Track/monitor incomplete FROIs in order to meet established transmission deadline
• Answer questions and requests from managed care team
• Collect, update and provide employer database information
• Route employer database change forms as necessary
• Maintain confidentiality as indicated by company and BWC policy and procedures
• Respond effectively and proactively to organization change