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Sr. P&C Customer Service Representative

Employer
York Risk Services Group
Location
Austin, Texas
Salary
Not Specified
Closing date
Mar 5, 2019

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Category
Customer Service
Job Type
Not Specified
Career Level
Not Specified

Job Details

York Risk Services Group is a premier provider of insurance, risk management, alternative risk, pool administration and claims management solutions to clients across hundreds of industries. Recently named by Forbes as one of "America's Best Midsized Companies Two Years in a Row" We firmly believe that our employees drive the success of the company. With success in mind as the ultimate goal, we strive to create and provide an environment that offers challenging, stimulating and financially rewarding opportunities.

Job Description

Insurance Agency

  • Places miscellaneous ancillary lines (Bonds, Crime, Windstorm, Flood, Cyber Coverage, Pollution Liability, etc.) for Pools and stand-alone accounts
  • Coordinates placement of Pool reinsurance renewals with Vice President/Program Executive and Risk Analyst
  • Facilitates handling of York RSG certificates of insurance for legacy JI clients with York RSGs broker
  • Reviews/completes applications and submits to appropriate markets
  • Risk and exposure consulting - secondary to Program Executives
  • Processes policy change requests - processes binders and certificates when given authority
  • Maintains/Follow-ups on outstanding items needed from clients or insurance carriers
  • Provides premium quotations to clients for new and renewal policies
  • Creates and sends proposals
  • Invoices all policies and endorsements, including follow-up on delinquent payments
  • Processes company and customer inquiries and incoming correspondence
  • Reviews expirations monthly and prepares policy renewal notices
  • Processes preliminary claims notices between Insurance carriers and clients
  • Maintains AMS 360
  • Files Surplus Lines taxes and Stamping Office fees and maintains the appropriate files and logs for annual tax filings
  • Delivers applications to Texas Windstorm Insurance Association for immediate binding of coverage, if needed
  • Manages Agency offsite files

York Pooling

  • Serves as the primary contact for self-insured pool member clients day-to-day basic coverage and service questions
  • Fields and responds to client complaint calls and letters
  • Maintains current underwriting exposures in Pool underwriting system(s) for all clients (e.g., amendments adding vehicles, property, etc.)
  • E-mails and/or prints, assembles and mails member policies
  • Issue verification of coverage (certificates) for all lines of coverage
  • Coordinates and conducts contribution audits for self-insured pool clients
  • Updates and processes inter-local agreements
  • Processes annual MCP adjustments
  • Coordinates, collects, and processes self-insured pool member renewal updates including exposures, financial statements, warranties, MCP election forms, poor driver forms, etc.
  • Setup timeline with checklist for items to be done to finalize account renewal
  • Processes DWC notices for self-insured pool member clients
  • Makes updates in coverage documents
  • Reproduces and distributes changes in coverage documents for self-insured pool clients, including a clear and succinct explanation of the changes from the prior document
  • Maintains vehicle id card stock for TWCARMF & TCRMF, working directly with the vendor to replenish the supply
  • Works with underwriter to pre-underwrite self-insured pool prospect proposal development, including gathering needed underwriting information
  • Enters property & auto schedule exposures into systems to facilitate individual pool proposals
  • New member account set-up in underwriting and AMS systems
  • Notify teams of new accounts written and accounts lost, as they occur
  • Provides TXDOT with appropriate custom coverage verification forms for self-insured pool members that have contracts with them
  • Process monthly workers compensation reporting forms for self-insured pool members
  • Prepares and sends property / vehicle exposures reports/downloads to Loss Control for their onsite member visits/evaluations
  • Manages team fax e-mail account
  • Processes daily and annual MVRs
  • Reconciles and processes monthly invoices and quarterly billings from vendor for MVRs
  • Assist with the testing of new system developments related to the teams self-insured pool clients and eventual implementation and usage of such system(s)
  • Manages self-insured pool onsite files
  • Maintains Off-Site file Storage for MGA Team

General

  • Documents/inputs all phone calls, e-mails, correspondence and any other documents into AMS within 1 business day of receipt/making/sending or as otherwise agreed to in procedures
  • Documents and maintains job/position descriptions and position procedures
  • Performs other duties as assigned

EDUCATION:

  • High School Education or Equivalent, with some college preferred

EXPERIENCE:

  • 9+ years insurance experience preferred
  • Prior experience in an agency environment preferred (utilization of an agency system preferred)
  • Minimum 5 years of commercial property/casualty customer service representative experience, preferably including workers compensation, liability and property within the standard market and public entity arena

LICENSES

  • Hold a General P/C agent license or obtain within 6-12 months from hire

Company

For more than 55 years, York has been delivering on our mission of reducing risk and getting people and organizations back to health, work and productivity. We’re committed to recruiting, developing and retaining people who represent our values and who believe in our mission. Our associates come from all walks of life but are single-minded in the pursuit of doing right by those we serve. We want each experience for our clients to be marked by expertise, consistency, and compassion because that’s what sets us apart. And we know for certain that it’s our people who allow us to say, boldly and proudly, that York is behind every good outcome.

Company info
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