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Sr. Trainer & Quality Improvement Specialist

Employer
Assurant
Location
Miami, Florida
Salary
Not Specified
Closing date
Feb 24, 2019

View more

Category
Sales
Job Type
Not Specified
Career Level
Not Specified

Job Details

The Senior Trainer & Quality Improvement Specialist coordinates training activities and develops, presents, and evaluates training programs to improve operations in the assigned department and contribute to the attainment of the departments objectives and goals.
Key responsibilities:
  • Coordinate training activities in the assigned operating department. Train all new employees on product, sales procedures, and systems.
  • Conduct research and provide recommendations concerning training needs. Prepare and present training sessions to staff and supervisors.
  • Assist in the creation and interpretation of quality related training.
  • Provide monitoring, evaluation, and individualized feedback to improve department operations, promoting consistency of and adherence to departmental operation procedures.
  • Assist in the identification and resolution of quality assurance issues.
  • Prepare advanced technical training programs and materials, consistent with training needs and training project development plans.
  • Oversee the department employee recognition programs and other skill building/performance improvement activities.
  • The job incumbent will coordinate and perform training and keeping department service level goals and objectives a priority.
  • The incumbent will participate in call monitoring sessions both internally and with outside clients on a regular basis and provide feedback and suggest areas that need improvement.
  • The incumbents will take appropriate steps to ensure that access to and use of the protected information is limited to that needed to adequately perform their job responsibilities and accountabilities.
  • The incumbent must perform duties under deadline pressure in a fast-paced, high volume, office work environment.
  • The incumbent must be in constant communication with the supervisors and staff to help identify areas that need reinforcement training.

The hours for this role are: Mon - Fri 10:30 AM to 7:30 PM Basic qualifications:
  • 2 years experience in a training role
  • 1-2 years experience as a call center supervisor or lead.
  • Bachelors degree in Business Administration, Education, or a related field or equivalent work experience.

Preferred qualifications:
  • Strong leadership abilities to inspire and coach employees to accomplish goals and related tasks.
  • Specific experience in Department operations and the ability to understand and train departmental procedures.
  • Ability to process quality assurance related data and information from multiple sources, make decisions based on this data, and to effectively communicate the related required actions to a broad audience.
  • Excellent oral, written, and presentation skills to effectively conduct employee training and motivate employees to learn.
  • Good organizational skills and the ability to complete multiple complex tasks in a timely fashion.
  • It is desirable to have training certification.
  • Knowledge of P&C insurance processes (actuarial, financial, reporting, claims, etc) is desirable.
  • Knowledge of learning/education principles and the ability to apply them in adult learning situations.


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Company

At Assurant, we protect, connect and support major consumer purchases ... like homes, cars, appliances, and phones ... in partnership with industry-leading brands.

The brands people trust ... trust Assurant.

We help our clients connect and protect over 300 million consumers around the world.

We have 125 years of experience, 14,000 employees and operate in 21 countries.

Our unwavering purpose

We protect what matters most.

Our uncompromising values

Common sense, common decency, uncommon thinking and uncommon results guide the way we support our customers and work with each other. guide the way we support our customers and work with one another.

COMMON SENSE

We seek simple, straightforward solutions that keep life running smoothly for the clients and consumers we serve.

COMMON DECENCY

We act with integrity. We treat others with respect, courtesy, and kindness. We’re honest, transparent and committed to doing the right thing.

UNCOMMON THINKING

We're never satisfied with the status quo. We seek diverse perspectives and thrive on challenge. We believe there's always a way to build upon our successes.

COMMON RESULTS

We focus on actionable solutions that deliver measurable results. We approach each challenge with a sense of urgency, striving to exceed every expectation.

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