Are you looking for an opportunity to supervise a team of associates focused on making a difference by helping our customers get their lives back in order following a property damage or loss? Do you enjoy a fast-paced, team-oriented environment where we work together to meet our customers expectations for service.

As the Supervisor, you will be responsible for managing the day to day activities of a team of customer service reps within the P&C Claims department. Successful Claims Customer Service Supervisors effectively lead, supervise, and motivate employees to meet production service standards and provide coaching and development to help employees grow and succeed.

We offer a management career path and individual coaching and development in a professional and friendly work environment. We have company-subsidized group benefit plans (including health insurance eligibility on the first day of employment), stock purchase plan, and many additional benefits.

Primary Job Accountabilities/Responsibilities:

• Communicates approved policies and procedures to subordinates and ensures compliance. Recommends change to policies and procedures as necessary and may participate in the development and implementation of such changes.
• Hires or recommends the hiring of subordinates. Provides training, guidance and direction to the team. Evaluates the teams performance and recommends discipline and discharge.
• Participates in the development of short- and long- term goals and plans for his or her work group.
• Maintains records related to work group performance, attendance, expenditures, and so forth. Prepares or assists in the preparation of related reports. May conduct or participate in the analyses and resolution of operational problems.
• Manage call queue.
• Assign and respond to customer correspondence

Basic Qualifications Required - Experience, Skills, and Knowledge:

Education

• High school diploma/GED required
• Knowledge of all of the duites of the Customer Care Specialist and Sr. Customer Care Specialist positions
• Strong computer skills, (ability to create, edit and analyze spreadsheets)
• Advanced skills at effective listening and communication (verbal/written) with internal and external personel/customers/clients
• SME for Customer Care procedures, call processing & soft skill techniques
• Strong attention to detail
• Proven ability to successfully prioritize and plan to meet goals
• Demonstrates leadership skills
• Works well in a fast paced/high stress environment
• Ability to easily adapt well to change and encourage others to do the same
• Works well in team environment and as an individulal contributor
• Expert skills in thinking outside of the box to resolve complex/escalated problems
• Ability to effectively relay accurate and detailed information to various parties via in-bound and out-bound telephone calls, in team meetings, training sessions, and our clients.
• Minimum 3 years customer service in an insurance, banking, finance, mortgage lending or related experience
• Minimum 2 years demonstrated leadership experience
• This position requires incumbents to regularly sit at a desk and operate standard office equipment such as a computer and phone. Employee is occasionally required to stand and walk, lift, carry and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Must be able to talk and hear. Required to use hands to finger, handle, or feel objects, tools or controls. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.