Customer Service Representative - Homeowners
- Employer
- Windhaven Insurance
- Location
- Tampa, Florida
- Salary
- Competitive salary + benefits pkg including healthcare (medical/dental/vision), 401K/matching, etc.
- Closing date
- Apr 5, 2019
View more
- Category
- Customer Service
- Job Type
- Full Time
- Career Level
- Experienced (Non-Manager)
Job Details
At The Hearth, we treat you like we’d treat us. We’re a young company founded by seasoned professionals who bring decades of experience, and just as important, humanity to home insurance. Thanks to a commitment to extraordinary, personalized service, we are growing fast. And it’s because we do things differently.
The Customer Service Representative provides exceptional customer service by communicating via phone, responding to questions and concerns from homeowner policy holders, agents and mortgage companies.
Principal Responsibilities
- Provides exceptional customer service by responding to all inbound customer calls and written correspondences.
- Handles each call until resolution is reached; includes follow-ups as necessary to ensure the actions promised to caller are completed.
- Builds rapport with each customer. Actively listens to customers’ requests and inquiries.
- Enters information into our internal system to record, track, and monitor inquiries.
- Acts as the caller’s advocate to ensure their questions and concerns are addressed in a timely and professional manner.
Qualifications/Requirements
- Minimum high school diploma/equivalent required; college degree (or currently enrolled) preferred
- Homeowners insurance experience highly preferred
- Bilingual - Spanish required
- Call center or customer service experience highly preferred
- At least 1 year of experience working in a professional office environment
- Strong organizational, interpersonal, communication and writing skills
- Team-oriented mindset and strong work ethic
- Ability to multitask
The Hearth is an Equal Opportunity Employer. We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, national origin, age, genetic information, disability or any other characteristic.
Company
With roots back to 1990 in Dallas, Texas, Windhaven™ Insurance is a Texas and Florida based auto insurance carrier with a unique business model based on our internal culture, innovation and data-driven decision making.
We are idea driven, approaching the business of insurance in many non-traditional ways to the benefit of our Employees, local independent Agents, Customers, Capital Providers and local Communities.
We are proud to deliver our products exclusively through thousands of local independent agents in Texas and Florida. Our dedication to local independent agents includes our commitment to treat our shared customers with the same respect and attention as our local independent agents do while innovating to help our local independent agents compete. As such, we are in the business of helping local independent agents achieve their piece of the American Dream.
Mission: To be a relentless, restless, risk tolerant and entrepreneurial force in the insurance and financial services sector driven by its magnetic internal culture and dedication to local independent agent success.
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