Claims Strategy and Automation Senior Leader
- Employer
- Allstate Insurance Company
- Location
- Chicago, Illinois
- Salary
- Not Specified
- Closing date
- Mar 16, 2019
View more
- Category
- Claims
- Job Type
- Not Specified
- Career Level
- Not Specified
Job Details
Where good people build rewarding careers.
Think that working in the insurance field cant be exciting, rewarding and challenging? Think again. Youll help us reinvent protection and retirement to improve customers lives. Well help you make an impact with our training and mentoring offerings. Here, youll have the opportunity to expand and apply your skills in ways you never thought possible. And youll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.
Job Description
This critical strategy leader will assist with development and alignment of the claim strategic direction, priorities, and goals for claims digital transformation. The individual will lead strategic projects, serve as a strategic thought partner to the claims digital transformation organization and have responsibilities to develop automation products, services and solutions that enable a Claims Integrated Digital Enterprise. This individual will work with key stakeholders and provide oversight of the operating model needed to support the new business model innovations, develop a prioritized and sequenced roadmap of initiatives and execute actions. This individual will lead a team of application developers supporting both tactical and long-term automation solutions to improve the consumer experience and claim loss and expense performance.
Key Responsibilities
Strategy Development
- Support the development of the IDE strategy by considering all sources of input (e.g. research, test and learn / POC results, partnerships, etc.)
- Conducting key analytics (data sourcing, analysis, testing) required to inform strategic recommendations (e.g., competitor benchmarking, market assessment and financial modeling)
- Facilitated stakeholder engagement, alignment and road mapping
- Effectively communicate key messages / recommendations regarding CDT strategy to all stakeholders
- Establish working relationships within business groups and other corporate functions
Stakeholder Management
- Build and maintain relationships with partners across the enterprise ATSV, HR, Field Offices, Legal, Product, etc.)
- Ensure awareness of enterprise initiatives, strategies, and best practices
- Ensure the performance and adoption of new initiatives
- Ensures understanding of business objectives, results, processes, etc. across CDT
- Manages stakeholders and effectively uses management tools to improve and increase integration within CDT
Operating Model
- Address operating model needs based on new capabilities and processes, and determine organizational requirements and options
- Design and implement an operating model to support new CDT capabilities
- Identify and evaluate implications to the existing Claims operating model
- Liaise with other stakeholders to facilitate model approval and implementation
- Oversee the customer experience impacts of the CDT as new capabilities affect the greater Claims service model
- Facilitate integration with the existing Claims Operating Model from process, role and technology perspectives
- Build requisite organizational structure, functions, and roles and responsibilities
- Identify operating model risks and attempt to mitigate
People Management / Supervision
- Lead a team a developers supporting automation and digital capability development
- Creates a productive and supportive work environment of highly engaged employees
- Ensures understanding of business objectives, results, processes, etc. with their direct reports
- Manages staff and effectively uses performance management to improve and/or reward employee performance
- Participates in checkpoints, goal setting, and PDS's
- Completes performance corrective action plans and coaches employees on performance or behavior opportunities
- Interviews potential employees
- Monitors staffing levels and workloads
- Effectively coaches and provides development/career guidance for direct reports
- Administers company Human Resources policies
Job Qualifications
- Bachelors degree in related field preferred or equivalent experience
- Ability to interact effectively, and coach others on interacting effectively, with internal or external customers and act with empathy
- Applies highly advanced knowledge of insurance policy, coverage, and regulation
- Applies highly advanced knowledge of claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards
- Applies highly advanced industry knowledge to discipline practices, including best practices, to support the business unit
- Applies highly advanced knowledge of problem solving and preparation of complex reports for analysis
- Applies highly advanced ability to leverage learned technical skills in support of team objectives
- Applies highly advanced negotiation and/or arbitration skills
- Applies highly advanced conflict management and problem resolution skills in managing internal and external customer relationships
- Applies highly advanced problem solving skills to continuously improve business outcomes
- Ability to assist leadership in achieving business unit objectives
- Provides highly advanced individual decision making within authority limits
- Works within highly complex assignments requiring specialized knowledge in breadth and/or depth in area of expertise
- Applies highly advanced skill in motivation, organization, training, coaching and facilitation of teamwork
- Ability to drive progress in an entrepreneurial manner, moving quickly and taking calculated risks when deemed appropriate
- Applies highly advanced skills related to business architecture and portfolio management
- Applies highly advanced skills related to process design, improvement, and integration
- Applies highly advanced functional integration skills in order to incorporate new capabilities and processes with existing Claims activities
- Ability to influence business process design and strategic direction
Notice of Licensing Requirement
As a condition of your employment, you may be expected to comply with the state specific licensing process and requirements to perform work as a claims adjuster. Failure to complete these requirements within the time frame designated by the hiring department may result in the termination of your employment with Allstate Insurance Company.
The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.
Good Work. Good Life. Good Hands.
As a Fortune 100 company and industry leader, we provide a competitive salary but thats just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, youll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.
Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
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It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.
Company
- Website
- https://www.allstate.com/
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