Skip to main content

This job has expired

Claims Strategy and Automation Senior Leader

Employer
Allstate Insurance Company
Location
Chicago, Illinois
Salary
Not Specified
Closing date
Mar 16, 2019

View more

Category
Claims
Job Type
Not Specified
Career Level
Not Specified

Job Details

Where good people build rewarding careers.

Think that working in the insurance field cant be exciting, rewarding and challenging? Think again. Youll help us reinvent protection and retirement to improve customers lives. Well help you make an impact with our training and mentoring offerings. Here, youll have the opportunity to expand and apply your skills in ways you never thought possible. And youll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.

Job Description

This critical strategy leader will assist with development and alignment of the claim strategic direction, priorities, and goals for claims digital transformation. The individual will lead strategic projects, serve as a strategic thought partner to the claims digital transformation organization and have responsibilities to develop automation products, services and solutions that enable a Claims Integrated Digital Enterprise. This individual will work with key stakeholders and provide oversight of the operating model needed to support the new business model innovations, develop a prioritized and sequenced roadmap of initiatives and execute actions. This individual will lead a team of application developers supporting both tactical and long-term automation solutions to improve the consumer experience and claim loss and expense performance.

Key Responsibilities

Strategy Development

  • Support the development of the IDE strategy by considering all sources of input (e.g. research, test and learn / POC results, partnerships, etc.)
  • Conducting key analytics (data sourcing, analysis, testing) required to inform strategic recommendations (e.g., competitor benchmarking, market assessment and financial modeling)
  • Facilitated stakeholder engagement, alignment and road mapping
  • Effectively communicate key messages / recommendations regarding CDT strategy to all stakeholders
  • Establish working relationships within business groups and other corporate functions

Stakeholder Management

  • Build and maintain relationships with partners across the enterprise ATSV, HR, Field Offices, Legal, Product, etc.)
  • Ensure awareness of enterprise initiatives, strategies, and best practices
  • Ensure the performance and adoption of new initiatives
  • Ensures understanding of business objectives, results, processes, etc. across CDT
  • Manages stakeholders and effectively uses management tools to improve and increase integration within CDT

Operating Model

  • Address operating model needs based on new capabilities and processes, and determine organizational requirements and options
  • Design and implement an operating model to support new CDT capabilities
  • Identify and evaluate implications to the existing Claims operating model
  • Liaise with other stakeholders to facilitate model approval and implementation
  • Oversee the customer experience impacts of the CDT as new capabilities affect the greater Claims service model
  • Facilitate integration with the existing Claims Operating Model from process, role and technology perspectives
  • Build requisite organizational structure, functions, and roles and responsibilities
  • Identify operating model risks and attempt to mitigate

People Management / Supervision

  • Lead a team a developers supporting automation and digital capability development
  • Creates a productive and supportive work environment of highly engaged employees
  • Ensures understanding of business objectives, results, processes, etc. with their direct reports
  • Manages staff and effectively uses performance management to improve and/or reward employee performance
  • Participates in checkpoints, goal setting, and PDS's
  • Completes performance corrective action plans and coaches employees on performance or behavior opportunities
  • Interviews potential employees
  • Monitors staffing levels and workloads
  • Effectively coaches and provides development/career guidance for direct reports
  • Administers company Human Resources policies

Job Qualifications

  • Bachelors degree in related field preferred or equivalent experience
  • Ability to interact effectively, and coach others on interacting effectively, with internal or external customers and act with empathy
  • Applies highly advanced knowledge of insurance policy, coverage, and regulation
  • Applies highly advanced knowledge of claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards
  • Applies highly advanced industry knowledge to discipline practices, including best practices, to support the business unit
  • Applies highly advanced knowledge of problem solving and preparation of complex reports for analysis
  • Applies highly advanced ability to leverage learned technical skills in support of team objectives
  • Applies highly advanced negotiation and/or arbitration skills
  • Applies highly advanced conflict management and problem resolution skills in managing internal and external customer relationships
  • Applies highly advanced problem solving skills to continuously improve business outcomes
  • Ability to assist leadership in achieving business unit objectives
  • Provides highly advanced individual decision making within authority limits
  • Works within highly complex assignments requiring specialized knowledge in breadth and/or depth in area of expertise
  • Applies highly advanced skill in motivation, organization, training, coaching and facilitation of teamwork
  • Ability to drive progress in an entrepreneurial manner, moving quickly and taking calculated risks when deemed appropriate
  • Applies highly advanced skills related to business architecture and portfolio management
  • Applies highly advanced skills related to process design, improvement, and integration
  • Applies highly advanced functional integration skills in order to incorporate new capabilities and processes with existing Claims activities
  • Ability to influence business process design and strategic direction

Notice of Licensing Requirement

As a condition of your employment, you may be expected to comply with the state specific licensing process and requirements to perform work as a claims adjuster. Failure to complete these requirements within the time frame designated by the hiring department may result in the termination of your employment with Allstate Insurance Company.

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands.


As a Fortune 100 company and industry leader, we provide a competitive salary but thats just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, youll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.


Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.


Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please click "here" for information regarding the San Francisco Fair Chance Ordinance.

For jobs in Los Angeles, please click "here" for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.

It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.

Company

COMPANY INFORMATION The Allstate Corporation (NYSE: ALL) protects people from life's uncertainties with more than 113 million proprietary policies. Allstate offers a broad array of protection products through multiple brands and diverse distribution channels, including auto, home, life and other insurance offered through its Allstate, Esurance, Encompass, SquareTrade and Answer Financial brands. Allstate is widely known from the slogan "You're in Good Hands with Allstate." The Allstate Corporation is the largest publicly held personal lines property and casualty insurer in America. Allstate was founded in 1931 and became a publicly traded company in 1993. In 2023, Allstate was number 84 on the Fortune 500 list of largest companies in America. WHAT WE DO We’re more than insurance agents and claims representatives. We’re individuals with hopes, plans and passions. The biggest of which is helping people live smarter, safer lives. Doing so means continuing to re-imagine how we do what we do, the impact we can make on the world, ways we can each succeed in our own careers and actions we can take as a company that are good for all. To do that, we need all kinds of people – including lawyers, accountants, building engineers, project managers, marketing professionals, human resource specialists and so many more. WHO WE ARE – INCLUSIVE DIVERSITY    We hold each other accountable to encourage and embrace our collective differences. It’s our individual characteristics, values and beliefs, along with backgrounds and experiences that give us fresh perspective and purpose. We work harder, meet customer needs more effectively, share better, and identify more innovative ideas when we are accepted for who we are by the world around us. Our success comes from a chorus of many different voices. At Allstate, every voice counts.​ In our stand against racism, we’ve been making changes within Allstate. We’ve been listening, learning and engaging in change. We are focused on improving equity for all. Allstate is committed to long-term change not only in the way we conduct our business, but also for our employees. There’s a dynamic environment waiting for you here. You’ll find people with similar interests, as well as the many who’ll help expand your horizons. We believe in the power of connections. That’s why Allstate promotes diversity through a robust network of employee resource groups. It helps connect us all and supports our unique talents. Here are some of the available resource groups that actively support our employees: Abilities Beyond Limitations & Expectations African American Working Network Allstate Asian American Network Allstate Foster and Adoption Network Allstate PRIDE Allstate Veterans Engagement Team and Supporters Allstate Women’s Information Network Entrepreneurs at Allstate Families at Allstate Matter Native American Peoples at Allstate Professional Latino Allstate Network Young Professionals Organization WHY JOIN OUR COMPANY Allstate has been protecting people from life's uncertainties since 1931. We continuously develop and improve products and services so our customers can live well protected. For employees, we offer an environment that fosters innovative thinking and collaboration - where you'll be able to explore your ideas and feel proud of the work you do.  Our Benefits Allstate is dedicated to helping employees live happier and healthier lives. As a Fortune 100 company and industry leader, we provide a competitive salary and a benefits package that includes medical and dental insurance, tuition assistance, as well as a robust pension and 401(k). Plus, you'll have access to a wide variety of programs to help you balance your work and personal life - including a generous paid time off policy.  Growth and Development We support your desire to grow and provide opportunities to learn, explore new horizons, and follow your passion in a meaningful career. From access to hundreds of learning opportunities to in-house networking and rotational work experiences, Allstate is a place where you can forge your own path and expand your personal and professional potential. 
Company info
Website

Get job alerts

Create a job alert and receive personalized job recommendations straight to your inbox.

Create alert