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Arity - Design Research Manager

Employer
Allstate Insurance Company
Location
Chicago, Illinois
Salary
Not Specified
Closing date
Mar 16, 2019

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Category
IT , Executive / Management
Job Type
Not Specified
Career Level
Not Specified

Job Details

Founded by The Allstate Corporation in 2016, Arity is a data and analytics company focused on improving transportation. We collect and analyze enormous amounts of data, using predictive analytics to build solutions with a single goal in mind: to make transportation smarter, safer and more useful for everyone.

At the heart of that mission are the people that work herethe dreamers, doers and difference-makers that call this place home. As part of that team, your work will showcase both your intelligence and your creativity as you tackle real problems and put your talents towards transforming transportation.

Thats because at Arity, we believe work and life shouldnt be at odds with one another. After all, we know that your unique qualities give you a unique perspective. We dont just want you to see yourself here. We want you to be yourself here.

The Team

The User Experience (UX) organization is a multi-disciplinary services organization that designs user interactions and experiences with devices, systems and services that provide an overall positive, engaging and productive experience. The organization serves the varying user experience and design needs across the Enterprise and is comprised of UX Designers, Interactive Content Writers, Design Research and Usability Analysts, Creative Technologists and Interactive Visual Designers that come together to design delightful experiences.

The Role

The Design Research Manager will oversee and execute a variety of UX research programs ranging from contextual inquiry, in-depth interviews to interface evaluations and usability testing. This position will plan and oversee a variety of UX research efforts and will also be expected to provide thought leadership and innovative ideas to drive improvements across the customer experience lifecycle.

Responsibilities

  • This individual will act as a customer advocate, working with multidisciplinary teams -often in parallel across the organization to help improve and refine the customer experience on a continual basis. This role will conduct foundational research and apply insights enterprise wide across the organization - leading and executing a variety of research programs ranging from ethnographies, contextual inquiry, and focus group moderation to in-depth interviews and various forms of design prototype evaluation. This role provides support to UX project and business teams throughout the PDLC from planning and discovery through iterative design, implementation and beyond.
  • This position will execute independently and/or lead others to plan, recruit, execute, analyze and report out findings. This individual will also be expected to provide thought leadership and innovative ideas to drive improvements across the customer experience lifecycle.
  • Lead multidisciplinary teams/projects through an entire design process, from planning, research and synthesis through to concepting, prototyping and implementation
  • Create estimates and project plans related to UX research efforts for high complex and strategic projects
  • Plan and oversee research initiatives to gather end-user requirements
  • Plan and facilitate teams in the creation of journey maps, user profiles, user scenarios and research objectives, aligned with project and business goals
  • Plan and facilitate workshops and design sessions with senior level stakeholders
  • Develop and educate others in evaluation techniques and incorporate industry best practices
  • Create and provide formal education on design research to all levels of the company
  • Define and refine UX research processes and influence higher levels in the company to promote the value of UX Research
  • Utilize project/program insights to identify and form larger connections that impact key initiatives across the organization and the enterprise as a whole.

Qualifications

  • 7 or more years of relevant experience within a research function required
  • 2 5 years managing project teams or UX researcher teams
  • Experience coordinating and directing design research projects and usability tests
  • Demonstrated experience planning and selecting the optimal research method for a given project
  • Must be a highly motivated and passionate leader in the UX Research area that thrives on developing peers and processes to create a top notch UX Research organization
  • Strong interpersonal skills, ability to quickly build rapport and establish credibility, thrives in collaborative work
  • Extremely strong communication skills and demonstrated success designing, planning and facilitating workshops/design sessions
  • Expertise in ethnographic research methods, product and/or service design research and strong analytical ability
  • Strong communication skills and demonstrated success facilitating workshops/design sessions
  • Four year degree, Masters preferred, in Human Factors/Human Computer Interaction, Cognitive or Experimental/Social Psychology, Cognitive Science or related field.

Thats the day-to-day, now lets talk about the rest of it. As we mentioned, Arity was founded by The Allstate Corporation. But youll be working forand atArity. Its the best of both worlds. Youll get access to the full suite of Allstate benefits and work in a fast-paced startup culture. Thats more than just free breakfasts, brain breaks and ping pong. Its a culture that encourages you to be you.

Sound like a fit? Apply now! We cant wait to meet you.

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Company

COMPANY INFORMATION The Allstate Corporation (NYSE: ALL) protects people from life's uncertainties with more than 113 million proprietary policies. Allstate offers a broad array of protection products through multiple brands and diverse distribution channels, including auto, home, life and other insurance offered through its Allstate, Esurance, Encompass, SquareTrade and Answer Financial brands. Allstate is widely known from the slogan "You're in Good Hands with Allstate." The Allstate Corporation is the largest publicly held personal lines property and casualty insurer in America. Allstate was founded in 1931 and became a publicly traded company in 1993. In 2023, Allstate was number 84 on the Fortune 500 list of largest companies in America. WHAT WE DO We’re more than insurance agents and claims representatives. We’re individuals with hopes, plans and passions. The biggest of which is helping people live smarter, safer lives. Doing so means continuing to re-imagine how we do what we do, the impact we can make on the world, ways we can each succeed in our own careers and actions we can take as a company that are good for all. To do that, we need all kinds of people – including lawyers, accountants, building engineers, project managers, marketing professionals, human resource specialists and so many more. WHO WE ARE – INCLUSIVE DIVERSITY    We hold each other accountable to encourage and embrace our collective differences. It’s our individual characteristics, values and beliefs, along with backgrounds and experiences that give us fresh perspective and purpose. We work harder, meet customer needs more effectively, share better, and identify more innovative ideas when we are accepted for who we are by the world around us. Our success comes from a chorus of many different voices. At Allstate, every voice counts.​ In our stand against racism, we’ve been making changes within Allstate. We’ve been listening, learning and engaging in change. We are focused on improving equity for all. Allstate is committed to long-term change not only in the way we conduct our business, but also for our employees. There’s a dynamic environment waiting for you here. You’ll find people with similar interests, as well as the many who’ll help expand your horizons. We believe in the power of connections. That’s why Allstate promotes diversity through a robust network of employee resource groups. It helps connect us all and supports our unique talents. Here are some of the available resource groups that actively support our employees: Abilities Beyond Limitations & Expectations African American Working Network Allstate Asian American Network Allstate Foster and Adoption Network Allstate PRIDE Allstate Veterans Engagement Team and Supporters Allstate Women’s Information Network Entrepreneurs at Allstate Families at Allstate Matter Native American Peoples at Allstate Professional Latino Allstate Network Young Professionals Organization WHY JOIN OUR COMPANY Allstate has been protecting people from life's uncertainties since 1931. We continuously develop and improve products and services so our customers can live well protected. For employees, we offer an environment that fosters innovative thinking and collaboration - where you'll be able to explore your ideas and feel proud of the work you do.  Our Benefits Allstate is dedicated to helping employees live happier and healthier lives. As a Fortune 100 company and industry leader, we provide a competitive salary and a benefits package that includes medical and dental insurance, tuition assistance, as well as a robust pension and 401(k). Plus, you'll have access to a wide variety of programs to help you balance your work and personal life - including a generous paid time off policy.  Growth and Development We support your desire to grow and provide opportunities to learn, explore new horizons, and follow your passion in a meaningful career. From access to hundreds of learning opportunities to in-house networking and rotational work experiences, Allstate is a place where you can forge your own path and expand your personal and professional potential. 
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