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Business Systems Consultant

Employer
Travelers Insurance
Location
Hartford, Connecticut
Salary
Not Specified
Closing date
Mar 15, 2019

View more

Category
Operations, Sales
Job Type
Not Specified
Career Level
Not Specified

Job Details

Company Information
Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Job Summary
Under limited supervision, the Business Systems Consultant collaborates with business partners and technology owners in the prioritization of change requests, enhancements and defects. Is aware of business and technology strategies that affect their domain and are responsible to assess and communicate impacts of changes to the environment.
  • Must be able to bring together a diverse stakeholder group, drive consensus and create a shared understanding between the customer community and the solution delivery team.
  • Responsible for/involved in all aspects of the life of a specific system/application. May include:
    • evaluation of system enhancement requests,
    • requirements development and documentation,
    • testing and implementation;
    • production support/troubleshooting,
    • maintenance of system documentation,
    • training responding to customer concerns and communicating results.
    • Possesses in-depth knowledge of a particular business capability, product and/or system domain.
  • Utilizing knowledge of the business and the specific application(s), anticipates and proactively identifies system opportunities to support business needs. May specialize in a particular technology or skill.
  • This job typically acts as a team lead. Provides direction, coaching and mentoring to less experienced team members.


Primary Job Duties & Responsibilities
  • Utilizes business and system knowledge to support business needs.
  • Possesses in-depth knowledge of a particular business capability and/or system domain.
  • Understands impacts of changes to current state business process, data, feeds and systems. Identifies potential impacts in other systems domains.
  • May participate in departmental or divisional planning process.
  • Provides subject matter expertise and capabilities to Business and IT Projects.
  • Evaluates requests for projects and enhancements.
  • May make recommendations for operational process improvements and/or system enhancements.
  • Collaborates with project leads to develop requirements work plans, identify task dependencies, develop estimates and determine resource skill requirements; support risk management and change management activities.
  • Validates the solution (people, process and technology) meets the business capability, product or system objectives. Identifies appropriate subject matter experts and stakeholders to participate in requirements sessions.
  • Participate in validation and verification activities such as test planning, test execution and issue management.
  • Production support/troubleshooting: Consults on troubleshooting and defect resolution. This includes requesting resources, migration through environments and ticket management.
  • Proactively communicates status of enhancements, change requests and defects. May manage change, defect and enhancement request process and assignment of approved work.
  • Documentation and Training: Maintains documentation of current state systems and processes. Assists in development of training materials and business implementation/transition activities.
  • Simultaneously supports multiple projects as assigned.
  • Performs other responsibilities as assigned.


Minimum Qualifications
High school diploma or equivalent required. Three years of experience supporting business technology systems required.

Education, Work Experience & Knowledge
  • Bachelors degree in Business, MIS, or other related field preferred.
  • 5 years of experience supporting business technology systems preferred.


Job Specific & Technical Skills & Competencies
  • Business Perspective (Advanced): Uses knowledge of internal and external factors impacting the property casualty industry to make decisions.
  • Technology (Intermediate): Uses, leverages and maintains proficiency with corporate and job specific technology as it evolves (e.g., hardware, software, business unit applications and systems tools).
  • Analytical Thinking (Intermediate): Identifies current or future problems or opportunities, analyzes, synthesize and compares information to understand issues, identifies cause/effect relationships and explores alternative solutions to support sound decision making.
  • Relationship Management (Intermediate): Seeks out, builds, fosters and maintains productive relationships, networks or alliances to meet goals and achieve results.
  • Communication (Intermediate): Demonstrates effective verbal, written, and listening communication skills.
  • Facilitation (Intermediate): Uses and adjusts style and technique to assist group process and understanding.
  • Teamwork (Intermediate): Works together in situations when actions are interdependent and a team is mutually responsible to produce a result.
  • Conflict Management (Intermediate): Brings conflicts into the open and resolves them collaboratively.
  • Change Management / Resilience (Intermediate): Remains energized and focused in the face of ambiguity, change or strenuous demands.
  • Risk Taking (Intermediate): Identifies, assesses, manages and takes intelligent risks to attain objectives.


Equal Employment Opportunity Statement
Travelers is an equal opportunity employer.
To apply for this position please CLICK HERE

Company

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WHO WE ARE

Imagine a Career With Purpose.

For more than 160 years Travelers has earned a reputation as a leader in personal, business and specialty insurance because we take care of our customers. When you work at Travelers, life’s most important moments become your life’s work. That means helping families feel secure, businesses to prosper, knowing that you’ve made a difference, and feeling like you belong to something bigger.


LIFE AT TRAVELERS

Imagine Playing a Role in Something Bigger.

A career at Travelers means being part of a team comprised of 30,000 + talented and passionate people that’s evolving to meet changing needs – from customer service to data science and beyond. If that’s more than you imagined in an insurance career, it’s time to join us at Travelers.


JOIN OUR TALENT COMMUNITY
As a part of our Talent Community, you will receive customized job alerts, be the first to know about opportunities to work at Travelers, and stay connected with our recruiters!

 

 

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