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Operations Analytics Analyst with SQL

Employer
Travelers Insurance
Location
Hartford, Connecticut
Salary
Not Specified
Closing date
Mar 15, 2019

View more

Category
Actuary, IT
Job Type
Not Specified
Career Level
Not Specified

Job Details

Company Information
Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Job Summary
Positions within this family explore and profile data, draw business inferences, complete analysis and clearly articulate findings for a target audience. This position performs accountabilities under general supervision. Position is an entry level role into the Descriptive Analytics function, in limited Descriptive Analytics experience or business experience in related field. Position accountable for performing less complex core tasks of Descriptive Analytics (the exploration and investigation of past business performance), partnering with team members on more complex tasks. This job does not lead others. Definition of General Supervision: incumbents are told what to do, but not how to do it. Incumbents have some discretion on work accountabilities.

Marketing Description

Financial Operations is heavily leveraged broadly across the enterprise for services specific to Billing, Premium Audit, Loss Sensitive Receivable Management and Agency Administration. With vast enterprise engagement comes a strong appetite for business intelligence and analytics to help drive both operational and long-term planning initiatives.

The Operations Analyst will be required to use all available tools and resources to thoroughly analyze and assess operational performance. Provide process focused analytics support to Operations. This position requires a candidate with a strong analytical mindset, problem solving skills, technical acumen, and the ability to logically maneuver through ambiguous business problems that may not have a clear solution

  • Analyze all aspects of the operations experience, including but not limited to, customer experience, performance metrics and quality
  • Explore and profile data, design and conduct extensive analysis of performance trends and provide insightful business performance reporting
  • Design and conduct Ad-hoc analysis as and when required
  • Adhere to all analytic standards and support all operational analytic strategies
  • Collaborate with and present findings to various management levels
  • Perform other duties and/or special projects as assigned


Primary Job Duties & Responsibilities
Applies descriptive analytics to analyze data and validate assumptions. Selects appropriate relevant data and extracts from various internal and external sources. Manipulates raw data sets into information fit for analysis applying needed logic. May require additional information from subject matter expert. Presents analysis and recommendations to team members and manager. Contributes to development of reporting to monitor business critical results. Partners with team members to monitor data to recognize patterns and analyze trends. Provides required analysis, partnering with team members as needed. Applies established best practices to Descriptive Analytics assignments. Participates in the peer review process. Manages assigned less complex projects under general guidance of manager and/or team members.

Minimum Qualifications
Bachelors degree or equivalent education required.

Education, Work Experience & Knowledge
Bachelors degree in STEM (Science, Technology, Engineering, Mathematics) preferred. 2+ years of analytics or related experience preferred. 2+ years working successfully with Microsoft office products or similar products preferred. Working knowledge of analytic concepts. Experience with Descriptive Analytic practices and processes. General business knowledge preferred. Working knowledge of Insurance products/concepts preferred. Experience working on teams. Working knowledge of the main features of the collection of data and the relationship of data elements to each other. Working Knowledge: Understands basic principles and terminology in order to understand and solve simple problems).

Job Specific & Technical Skills & Competencies
Working understanding of the business functions of businesses supported. Demonstrated intermediate analytic and diagnostic skills. Demonstrated intermediate interpersonal skills. Demonstrated intermediate communication skills Ability to work independently and as part of a team. Intermediate project management skills Working understanding of the business functions, processes, and overall business strategies Desire to see tasks to completion. Intermediate Computer Skills in Excel and basic skills in database programming language and/or related applications Intermediate problem solving and decision making skills Definition of Basic skill/competency level: demonstrates basic knowledge and ability; can apply the competency in common/familiar situations that present limited difficulties. Definition of Intermediate skill/competency level: demonstrates solid knowledge and ability; can apply the competency with minimal or no guidance, in the full range of typical situations. Requires guidance handling novel or more complex situations.

Preferred Qualifications
  • Experience with Descriptive (what) and Diagnostic (why) Analytics practices and processes
  • 2+ years of relevant work experience in research or business analytics preferred
  • 2+ years of experience in extracting unstructured or structured data with strong programming ability in SQL
  • 2+ years of experience in utilizing Business Intelligence tools to mine data to perform analysis and generate insights (i.e., QlikView, QlikSense, Tableau, Microstrategy, Cognos)


Physical Requirements
Requires extended periods of computer use. Requires extended periods of sitting.

Equal Employment Opportunity Statement
Travelers is an equal opportunity employer.
To apply for this position please CLICK HERE

Company

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WHO WE ARE

Imagine a Career With Purpose.

For more than 160 years Travelers has earned a reputation as a leader in personal, business and specialty insurance because we take care of our customers. When you work at Travelers, life’s most important moments become your life’s work. That means helping families feel secure, businesses to prosper, knowing that you’ve made a difference, and feeling like you belong to something bigger.


LIFE AT TRAVELERS

Imagine Playing a Role in Something Bigger.

A career at Travelers means being part of a team comprised of 30,000 + talented and passionate people that’s evolving to meet changing needs – from customer service to data science and beyond. If that’s more than you imagined in an insurance career, it’s time to join us at Travelers.


JOIN OUR TALENT COMMUNITY
As a part of our Talent Community, you will receive customized job alerts, be the first to know about opportunities to work at Travelers, and stay connected with our recruiters!

 

 

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