Job Purpose: Design, deploy, support and maintain all server, storage, operating system and applications in all Gainsco technology environments.

Essential Job Results:

% of Time

Results Expected and Duties Performed

50%

Design, deploy, support and maintain all network, server, storage, operating system and applications in production and pre-production environments. Ensure smooth system operation of responsible systems by implementing configurations based on proven best practices and adherence to departmental standards; troubleshoot and resolve system and application outages quickly and efficiently in mission critical environments; manage servers, including database, email, print and backup servers and their associated operating systems and software; develop, implement, document and maintain policies, procedures, and associated training plans for system administration usage, and disaster recovery; develop and maintain monitoring and alerting profiles; execute maintenance and deployment activities and a part of promotions of code to production environment during off hour maintenance windows.

15%

Ensure infrastructure documentation availability and increase understanding by creating and maintaining documentation as it relates to systems configuration, logical mapping of processes and service records; produce guidance to junior members of the team.

15%

Manage Infrastructure assets by maintaining system component inventory and related documentation as well as technical specifications information; oversee new and existing equipment, hardware and software upgrades; Interact and negotiate with vendors, outsourcers and contractors to secure products and services.

10%

Ensure systems are optimized by conducting research on infrastructure products, services, protocols, and standards to remain abreast of emerging technologies

10%

Help ensure network security and maximize uptime and availability by participating in all network security solutions; perform server and security audits; perform system backups and recovery.

Required behaviors for all positions:

Communicate with co-workers, management, customers, vendors, and others in a courteous and professional manner

Conform with and abide by all Company codes, regulations, policies, values, work procedures and instructions

Prompt, Regular attendance

Education: Bachelors degree in computer science or electrical engineering and/or 5 years equivalent work experience.

Experience: Insurance industry knowledge a plus; proven experience and success with Active Directory, Server 2003/2008/2012, SharePoint 2007/2010, Exchange 2010/2013/Online (Front and Backend Servers), Azure design and implementation, SQL 2008R2/2014, extensive VMWare ESX 3x/4x/5x/6x Server, networking design and configuration, and IIS 6/7 design and implementation; proven experience with storage capacity planning, systems security principles, and advanced network management best practices; strong, hands-on technical knowledge of storage and server operating systems; expert technical knowledge of current server and storage hardware, protocols, and standards, including but not limited to enterprise class servers, SAN and NAS configuration and management, SIP, SAS/SCSI based DAS, Tape Drives/Libraries and RAID Controllers, Group Policies and Login Scripts, Exchange Archiving, Internal and External DNS, ImageRight, SQL Administration, Web Content Filter, SPAM Filter, AntiVirus Software, Network based System Backups, Password Security, Audit Compliancy, Network Monitoring Tools, Network Security, Roaming Profiles; excellent hardware troubleshooting experience; extensive application support experience with RDS; competence with practices and procedures for building highly available, fault tolerant environments; knowledge of applicable data privacy practices and laws.

Skills and Abilities: Strong interpersonal, written, and oral communication skills; Extremely proficient troubleshooting, problem solving skills and root cause analysis, highly self-motivated and directed, with keen attention to detail; self-disciplined in adhering to corporate control processes; able to effectively prioritize tasks in a high-pressure environment; willingness to assist other technical teams outside area of expertise; strong customer service orientation; experience working in a team-oriented, collaborative environment.

Other:

Desired MCSE Certification in Windows Server 2003 or higher

Desired MCTS Certification in Windows Server 2008 or higher

Desired VMWare VCP Certification

Office Equipment and Software: Computer, Telephone, Fax Machine, Copier, Printer, Servers, SAN, Routers, Switches, Active Directory, SQL, Exchange, IIS, AS400, FAX Press, Great Plains, ImageRight, DNS/DHCP, Network Backups, Network Printers/Copiers, Terminal Services and VPN.

Compensation: Competitive salary based on experience. Excellent benefits package: medical, dental, vision insurance, life insurance, short term and long term disability insurance, 401K, Paid Vacation and Holidays. EOE.