Business and Product Owner- OMNI
- Employer
- Travelers Insurance
- Location
- Hartford, Connecticut
- Salary
- Not Specified
- Closing date
- Mar 15, 2019
View more
- Category
- IT , Product Manager
- Job Type
- Not Specified
- Career Level
- Not Specified
Job Details
Are you passionate about putting customers first, and taking ownership defining their experience? As a Business and Product Owner on the Customer Experience team, you will be responsible for thinking about the customer all day, every day, and identifying how to solve their problems. You should be comfortable devising a strategy and executing that vision through a combination of iterative development and longer-term planning, using and mining customer data.
Under limited supervision, as Business and Product Owner you will be responsible for understanding the customer-centric, strategic roadmap and how to translate these capabilities into a product roadmap. This will require exploring customer journeys and pain points, defining capabilities, and setting measurable business targets. The role will be responsible for leading a team to deliver, measure, and iterate on capabilities. The ideal candidate will have thought-leadership experience as well as excellent communication skills. This person should also be interested in how the digital ecosystem can help solve customer problems.
- Partner with business leads to identify and define customer-centric, digital capabilities
- Understand customer problems and business processes, and translate into strategic product roadmap, capabilities and feature/story level requirements with associated acceptance criteria
- Drive & manage the business and technical team collaboration
- Plan for and/or resolve components of the delivery process including: business readiness, legal approvals, etc.
- Report back to management on results and benefits
- Report back to neighbors & stakeholder groups when appropriate
- Partner with analytics for reporting as it relates to expense reduction and customer experience metrics
- Deliver OMNI Channel service capabilities (ex: Chat, Virtual Assistants, Voice Channels)
- 2+ years relevant experience
- Ability to demonstrate strategic thinking with a track record of delivery
- Bias for action, problem-solver
- Intellectually curious
- Fundamental financial management / analytical skills
- Ability to work under minimal supervision, and supervise, train and coach team members
- Ability to communicate across functions and throughout all levels of the organization
- Demonstrated change management
- Experience with understanding and measuring OMNI Channel interactions and a 'right touch' servicing model
- Experience with using new and innovative technology
- Experience in customer-centric product development with knowledge of lean principles
- Demonstrated comfort across both business and technical landscape
High School diploma or equivalent required. 2 years of project management experience required.
Travelers is an equal opportunity employer.
To apply for this position please CLICK HERE
Company
WHO WE ARE
Imagine a Career With Purpose.
For more than 160 years Travelers has earned a reputation as a leader in personal, business and specialty insurance because we take care of our customers. When you work at Travelers, life’s most important moments become your life’s work. That means helping families feel secure, businesses to prosper, knowing that you’ve made a difference, and feeling like you belong to something bigger.
LIFE AT TRAVELERS
Imagine Playing a Role in Something Bigger.
A career at Travelers means being part of a team comprised of 30,000 + talented and passionate people that’s evolving to meet changing needs – from customer service to data science and beyond. If that’s more than you imagined in an insurance career, it’s time to join us at Travelers.
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