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Director Email Marketing

Employer
Travelers Insurance
Location
Hartford, Connecticut
Salary
Not Specified
Closing date
Mar 15, 2019

Job Details

Company Information
Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Job Summary
Travelers is seeking an experienced email marketing leader to steward the Enterprise Email Team and a cross-functional Email Center of Excellence (CoE) with the mission of helping drive email marketing and servicing excellence across business units.

The Director will execute against specific CoE deliverables designed to ensure that Travelers email marketing and servicing capabilities are best-in-class from the perspective of strategy, best practices, design, analytics, data management and technology.

In addition, the Director will develop and execute against email channel strategies in collaboration with marketing business owners for business units that manage email marketing centrally through the enterprise (e.g. Middle Market Business Insurance).

The successful candidate has deep experience with driving performance-marketing-oriented email programs at scale, utilizing marketing automation techniques to create effective messaging streams, leveraging the latest cloud-based email technology platforms-Salesforce Marketing Cloud is a strong plus-and working with data and technology teams to create efficient list-hygiene processes that maximize the percentage of customers, prospects and independent agents that the company can reach via email while capturing and/or integrating relevant information to drive ever increasing personalization.

Having a genuine passion for creating effective customer-centric email programs, working with creative and technical partners and leading a dynamic team to help drive innovation in an industry in transition will have a significant impact on the fit and success of the new Director.

Primary Job Duties & Responsibilities
Email Center of Excellence
Lead cross-functional work streams and effectively influence, delegate and socialize joint deliverables to meet key milestones

Co-lead the migration plan to Salesforce Marketing Cloud with Salesforce Admin from e-Business
Partner with marketing and data teams of individual BUs as well as enterprise data team(s) to ensure that marketing requirements are part of longer term agent and customer data improvement initiatives and relevant data integration and targeting efforts are operationalized for email practitioners across the company

Evangelize email marketing strategies, creative templates and best practices, consulting with all practitioners across the company to present a unified view of Travelers to agents, customers and prospects via email

Partner with other marketing leaders to develop and operationalize joint agent marketing calendars, with an eye toward centralized email planning and coordination across business units, including customer marketing and customer experience email programs

Partners with Director of Digital Marketing Analytics to align email performance measurement model to Enterprise approach and to integrate email metrics with holistic campaign and dashboard views

Develop tools, training and learning agenda to raise the efficiency and effectiveness of email across the company

Help demonstrate the business impact of email marketing and servicing through effective measurement strategies

Channel Lead of Enterprise Email Team:
Co-lead email marketing planning and calendar development process with marketing business partners

Lead two email marketing and operations managers to execute campaigns in accordance with best practices in email marketing

Leverage personalization and Salesforce Marketing Cloud Journeys to improve email performance and relevance

Develop actionable reporting for business partners and field sales teams, where relevant

Define and meet email KPIs in service of business objectives, and continually work to tie email programs to business KPIs (e.g. sales, cost savings)

Minimum Qualifications
Minimum of 5 years of experience.

Education, Work Experience & Knowledge
Minimum of 5 years of experience with email marketing, 6-8 years preferred

At least 2 years of management experience

Deep, hands-on experience with cloud-based marketing platforms, with Salesforce Marketing Cloud experience preferred

Deep experience as a digital marketer with thorough knowledge of data-driven content marketing

Experience managing campaigns of a significant list size and brand is a strong plus

Experience in insurance and/or financial services desirable.

General knowledge on how to research and target wants/needs of various audiences.

Job Specific & Technical Skills & Competencies
Highly collaborative, team-oriented leader who promotes effective working relationships

Skilled at inspiring a shared vision, persuasive and able to motivate and influence others regardless of level

Results-oriented and persistent, with the ability to operate at both a strategic and operational level in a matrixed environment
An analytical and creative thinker who comes up with solutions 'outside the box' when presented with novel or complex challenges

Technically astute when it comes to working with marketing technology and data

Possesses strong verbal and written communication skills, and listens well

Comfortable with ambiguity

Strong time and project management skills

A highly engaged and inspiring manager who enjoys coaching, mentoring and developing direct reports

Environmental/Work Schedules/Other
none

Equal Employment Opportunity Statement
Travelers is an equal opportunity employer.
To apply for this position please CLICK HERE

Company

Trav Banner

WHO WE ARE

Imagine a Career With Purpose.

For more than 160 years Travelers has earned a reputation as a leader in personal, business and specialty insurance because we take care of our customers. When you work at Travelers, life’s most important moments become your life’s work. That means helping families feel secure, businesses to prosper, knowing that you’ve made a difference, and feeling like you belong to something bigger.


LIFE AT TRAVELERS

Imagine Playing a Role in Something Bigger.

A career at Travelers means being part of a team comprised of 30,000 + talented and passionate people that’s evolving to meet changing needs – from customer service to data science and beyond. If that’s more than you imagined in an insurance career, it’s time to join us at Travelers.


JOIN OUR TALENT COMMUNITY
As a part of our Talent Community, you will receive customized job alerts, be the first to know about opportunities to work at Travelers, and stay connected with our recruiters!

 

 

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