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Contract Station Relations Supervisor

Employer
AAA Texas
Location
Coppell, Texas
Salary
Not Specified
Closing date
Apr 14, 2019

View more

Category
Operations
Job Type
Not Specified
Career Level
Not Specified

Job Details

Auto Club Enterprises is the largest holding company with the AAA Federation of Clubs, with over 16 million members in 21 states.

 

AAA Texas is looking for a self-motivated individual to oversee roadside assistance provided to members by independent contract stations to assure quality member service and adherence to established Club policies and procedures.  Serve as liaison among the Club, independent contract stations, district offices, and members to enhance service delivery and member satisfaction.  Investigate issues to assure a timely and equitable resolution/response to any disputes or problems which may arise.

 
Qualifications

The ideal candidate will possess excellent coaching and interpersonal skills, as well as superior communications abilities (both oral and written).  Strong customer service orientation essential, customer service experience desired.  ERS experience, including some relevant systems familiarity (CAD, D2000, and SOSS), preferred but not required.  PC literacy, including MS Office Suite proficiency, desirable. 

 

Benefits

 

Salaried position plus yearly incentive

Health coverage for Medical, Dental and Vision

Paid Time Off (Vacation, Illness, Holiday and Flex Days)

Pension, 401(k) Retirement Savings Plan, wellness incentive program

Life Insurance

Disability Coverage

Robust Employee Reward/Discount Program

 

'Creating members for life by exceeding our members' expectations through valuable products and legendary service.'

 

AAA is an Equal Opportunity Employer

 
To apply for this position please CLICK HERE

Company

AAA Texas Jobs

Who We Are The Auto Club Enterprise family is comprised of the following companies, all with common objectives and purposes, such as service to our members: • Auto Club Southern California • AAA Hawaii, LLC • AAA New Mexico, LLC • AAA Texas, LLC • AAA Northern New England • AAA Missouri, LLC • AAA Alabama, LLC We are a member of the American Automobile Association (AAA), the national federation to which all AAA clubs belong.

What We Do The Auto Club Enterprise is more than roadside assistance. We are there for our members when they need a vacation, insurance, car buying assistance, maps and TourBook® guides, skilled auto repair and maintenance, highway safety tips, and so much more. • Over 10 million members • More than 9,000 employees • Over 110 locations • Auto, home & watercraft insurance • Life insurance • Financial products and services • Auto-buying services • Auto diagnostic services • Nearly 1,000 Approved Auto Repair facilities • Motorist and safety advocacy • Full-service travel agency • Roadside assistance

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