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Underwriting Assistant (Inland Marine)

Employer
United Fire Group
Location
Los Angeles, California
Salary
Not Specified
Closing date
Mar 22, 2019

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Category
Underwriting
Job Type
Not Specified
Career Level
Not Specified

Job Details

Overview

In this highly visible underwriting support position (a.k.a. Customer Support Tech.), you will make a big impact within the Inland Marine Commercial Insurance Underwriting Team by being responsible for the accurate data entry of decision-making statistical information in an ACL system and then compute premiums which results in a legal contract for our customer, the insured. Your primary goal is to produce high quality technical assistance to our Inland Marine & Property team and show what it means to provide the best in customer service. We are can fill this position in either of our Specialty Division locations - downtown Phoenix, Arizona or in Los Angeles, California (depending where the best candidate resides).

Responsibilities

  • Accurate entry of statistical information and computing of premium to generate a legal contract for the insured including new and renewal policy contracts, endorsements, cancellations, reporting forms and initial entries for applications and quotes
  • Assist underwriters with information gathering and written correspondence
  • Assist underwriters with set-ups including properly classifying and rating quotes, applications, cancellations, and premium endorsements per guidelines and authority levels. Refer those outside of guidelines to underwriter and include referral reason(s) and notes on any risk(s). File Adverse Risks.
  • Perform customer service/public relations such as responding to brokers status requests and handling routine telephone inquiries from others including but not limited to brokers, other departments, and underwriters; screen underwriter calls, handling as many calls within authority as possible; and initiate contacts with agency to obtain additional information as required
  • Act as back up for other customer service technicians
  • Ongoing communication of progress and challenges to Support Staff Supervisor
  • Review, process and/or distribute incoming mail tasks in accordance with authority levels
  • Completion of all three training phases
  • Perform other duties as assigned
Qualifications

  • Must have:
    • A minimum of 2 years customer service work experience
    • Proven skills in providing quality customer service and promote a positive and professional image in and outside the Company
    • A minimum of 1 year Inland Marine experience
  • Preferred to have:
    • A minimum of 2 years' experience working in the commercial lines insurance industry
    • Prior experience working with wholesale brokers

Education Requirements:

  • Must have:
    • A High School Degree coupled with work experience
  • Preferred to have:
    • Two or four-year college degree or equivalent work experience

Attributes We Seek:

  • Possess strong analytical and math skills
  • Have strong organizational skills
  • Respond and adapt quickly to change
  • Be able to work within a team environment, exhibit cooperation, and have strong communication skills
  • Maintain confidentiality of insureds information when handling policy limits, premiums, claims and other confidential information
  • Have good memory retention levels due to the amount of detail involved in work
  • Handle workload, prioritizing to meet deadlines often while multiple interruptions occur
  • Promote a positive and professional image and develop productive relationships with brokers and co-workers
  • Demonstrate an open-minded, team-oriented, and collaborative work style
  • Have a flexible mindset and thrive in a dynamic environment

Company

Looking for a job is a difficult task, but finding a career can be even more difficult. Maybe you’re closer to finding your career than you think. I started at United Fire Group in 1984 as an underwriter in our home office. Throughout the years I have served in a variety of positions and undertook my fair share of difficult challenges, but I never doubted that I had found my career at United Fire. 

I have always believed that United Fire’s culture is one of its greatest strengths. Our culture translates into many business advantages, including good relationships, excellent customer service and a tenured, well-trained workforce. In fact, our employees average nearly 14 years at our company.

Since starting as a small automobile insurance company in 1946, United Fire has always used a combination of conservative management, progressive leadership and competitive products to find our success as a leading regional insurance carrier.

Throughout the years, as our company developed, so did the careers of our employees. Without our committed employees, we never would have become the publicly traded, multi-billion dollar company we are today.

Our relationships with fellow co-workers and agents are based on five key elements:

  1. Trust and respect;
  2. Superior service;
  3. Consistent and informed business decisions;
  4. Innovative new technology, used to enhance our relationships—not replace them;
  5. And, most importantly, the comfort that a real person will always answer the phone.

Jobs at United Fire, aren’t just jobs...they are careers. At United Fire Group, you have an opportunity to grow your career, and your success depends on what you want for your future. Your attitude, enhanced by your skills and abilities, all contribute to the success of not only you, but our company, too.

There are a lot of talented people at United Fire who have all created their careers behind its doors. If you are looking for more than a job, I encourage you to look at United Fire. You’ve taken the first step by searching our Careers section online. Now, take the next step and apply. You never know—your career could be closer than you think. I know mine was.

A former career seeker,

Randy Ramlo, President & CEO, United Fire Group

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