Where good people build rewarding careers.

Think that working in the insurance field cant be exciting, rewarding and challenging? Think again. Youll help us reinvent protection and retirement to improve customers lives. Well help you make an impact with our training and mentoring offerings. Here, youll have the opportunity to expand and apply your skills in ways you never thought possible. And youll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.

Job Description

This job is part of the Vendor Oversight Team (VOT) and under limited supervision, is responsible for monitoring and providing oversight and direction on claims handled by contingent worker adjusters from initial report to final disposition. The individual provides guidance to adjusters in conducting investigations, assesses coverage, liability and damages, reviews the value of the claim, and provides settlement or denial authority on moderate losses exceeding individual adjuster or contingent worker administrative manager authority. The individual assists contingent worker adjusters and managers to achieve optimal customer service and participates in the design and implementation of processes to improve results and achieve department/business goals. The individual provides oversight that inspires quality performance and expert execution of required claim processes, creating a productive and supportive work environment. The individual provides analysis of trends and opportunity areas, and participates in determining proposed action plans for contingent worker adjusters and the management team. The individual provides work guidance and direction to less senior employees and provides mentoring and coaching to the team. The individual also delivers compassionate service that is fast, fair, and easy, to ensure customer retention. The individual works independently, prioritizing the individual's own responsibilities, and managing the individual's own workload.

Key Responsibilities

Customer Service

• Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met
• Researches and responds to complex customer communications, concerns, conflicts or issues
• Reviews customer satisfaction results; participates in determining necessary personal and business unit action plans

Vendor File Review/Quality Assurance

• Conducts claims performance/quality/audit reviews
• Schedules and performs ride alongs and/or sit alongs
• Documents claim file with direction, evaluations, and decision-making process
• Interacts with various levels of claims management to communicate audit findings and recommend solutions to continuous process improvement
• Assists AOR/MCO in achieving customer service goals
• Reviews statistical reports to assess claim performance, processes, or procedures and explains information and analysis as a result of the research
• Assists management in measurement of and developing strategies to address complex claim handling, opportunities in file quality, and process execution through review and analysis of related measurements

Work Environment

Candidate must be flexible with schedule. Must be able to work CAT hours 10 days on 4 days off from 7:00am - 7:00 pm.

This is not a remote position. Candidate must be local to the DFW area. No relocation assistance will be offered.

Notice of Licensing Requirement

As a condition of your employment, you may be expected to comply with the state specific licensing process and requirements to perform work as a claims adjuster. Failure to complete these requirements within the time frame designated by the hiring department may result in the termination of your employment with Allstate Insurance Company.

Job Qualifications

• Bachelors degree preferred
• 5 years of Auto Technical and/or Total Loss experience is a required
• Strong customer service skills
• Ability to leverage learned technical skills in support of team objectives
• Interact effectively, and coach others on interacting effectively, with internal or external customers and act with empathy
• Knowledge of claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards
• Conflict management and problem resolution skills in managing internal and external customer relationships
• Training facilitation and coaching skills
• Ability to investigate, evaluate and settle complex claims
• Provides broad individual decision making within authority limits
• Has and maintains all appropriate licenses and registrations for the role per state requirements

Good Work. Good Life. Good Hands.

As a Fortune 100 company and industry leader, we provide a competitive salary but thats just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, youll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

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Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.