AmTrust Financial Services

Agriculture Claims Adjuster


Director, IT Software Quality


The IT Quality Assurance Director is responsible for our software operations including developing and deploying quality assurance tools, processes and appropriately skilled resources. The purpose of this role is to ensure that the product or services our business partners require is fit for purpose and meets internal and external requirements. This role coordinates and supervises activities and resources required to meet quality standards, producing data and measuring quality operations against approved standards.

You will be responsible for all Quality Assurance for our software operations. You will work closely with executives to define and implement strategies to guarantee the quality of our software deliverables. You will set up best-in-class operations, while leading and managing a team of highly-motivated QA experts that will guarantee results and operate in short-release cycles. You need to be a leader with excellent communication skills who challenges the team to solve critical problems and develop innovative solutions.



  • Build trust and provide leadership and strategic direction to the Quality Assurance organization
  • Design, manage and maintain all Quality Assurance practices, standards, methodologies and metrics. Lead the design and implementation of testing frameworks, test infrastructure and tools
  • Utilize fact and data-driven metrics and communication results, promote cross-functional communication and ensures adequate information flow within the organization
  • Drive continuous improvement through the strengthening of quality tools, skills, and process improvements required to achieve business objectives
  • Develop resource strategies, allocating staff, tools and specialized support as necessary to ensure that testing commitments are met
  • Oversee outsourcing and our relationship with vendors, most notably drive performance / value for money
  • Manage career progression and implement development plans that keep people motivated and engaged
  • Demonstrate transparency and active communication with teams and management


  • Experience heading a Quality Assurance department within a high-volume organization preferred
  • Deep knowledge and experience with implementation of various testing methodologies and test automation tools and techniques
  • This position requires excellent leadership capabilities, a strategic mindset as well as proficiency in hands-on management
  • Understanding of SDLC best practices and planning/execution skills including estimating and scheduling
  • Familiarity with agile software development practices, including Scrum and Behavior Driven Development
  • Hands-on experience with tools like: Selenium, Cucumber or other BDD tools, Azure Dev Ops
  • Experience managing outsourced resources for software development
  • Bachelors degree in Computer Science, Engineering, Information Systems is highly preferred; or related experience


About AmTrust Financial Services


AmTrust Financial Services, Inc. was founded in 1998 to provide property and casualty insurance to small businesses. Through acquisitions and organic growth, AmTrust Financial Services has since grown to become a multinational property and casualty insurer specializing in coverage for small to mid-sized businesses. Our financial stability is based upon a philosophy of niche diversity with a focus on low-hazard risk.

Since its inception, AmTrust has crafted a balanced portfolio of insurance products including:

  • Multiline Small Business Insurance
  • Warranty and Specialty Risk Insurance
  • Specialty Program Business Insurance

In November 2006, the company became publicly traded on the NASDAQ Global Market under the symbol AFSI. With extensive underwriting experience and a prestigious "A" (Excellent) Financial Size "XI" rating from A.M. Best, AmTrust has earned a reputation as an innovative, technology driven provider of insurance products. Our commitment to excellence is the common thread connecting each of our businesses.